Intake Coordinator East Bay Community Action Program - 3.5 East Providence, RI Job Details Full-time $18 - $20 an hour 1 day ago Benefits 403(b) matching Mileage reimbursement Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Vision insurance 403(b) Life insurance Qualifications Customer communication Full Job Description Description Bring your passion for helping people to a role where every interaction makes a difference. Join East Bay Community Action Program (EBCAP) as an Intake Coordinator and become a vital part of a healthcare team dedicated to providing accessible, compassionate, and high-quality care to the community. Whether you're welcoming patients, coordinating appointments, or supporting care delivery, you'll help create a positive experience for every individual who walks through our doors. Job Description As the first point of contact for patients, the Intake Coordinator plays a key role in creating a welcoming, organized, and efficient healthcare experience. This position combines administrative coordination with basic clinical support responsibilities, ensuring patients receive the care and resources they need while helping healthcare teams deliver outstanding service. The Intake Coordinator manages patient intake, conducts standardized screenings, maintains accurate records, and supports the overall flow of daily operations. Key Responsibilities Welcome patients and visitors in person and support telehealth appointment check-ins. Manage patient check-in and check-out processes. Collect co-pays and other required payments. Verify and gather patient paperwork, insurance information, and medical records. Maintain accurate demographic, medical, and appointment information in electronic records. Ensure all documentation is completed correctly and filed appropriately. Schedule future appointments and support a seamless patient experience. Conduct standardized screenings and assessments in accordance with organizational protocols. Administer tools such as PHQ-2, PHQ-9, GAD-7, PRAPARE, GPRA, tobacco cessation screenings, and other approved assessments. Document screening outcomes accurately within the electronic health record. Communicate high-risk screening results to healthcare providers and care team members promptly. Provide approved educational materials to patients. Coordinate referrals and connect patients with resources to address identified social needs. Assist with provider-directed follow-up tasks. Answer questions related to appointments, services, and required forms. Partner with physicians, nurses, social workers, care coordinators, and other healthcare professionals. Maintain strict patient confidentiality and compliance with healthcare privacy standards. Participate in ongoing learning opportunities and professional development initiatives. Support a team-focused environment centered on high-quality patient care. Skills, Knowledge & Expertise We're looking for someone who brings: Exceptional customer service and communication skills. Strong attention to detail and accuracy. Excellent organizational and multitasking abilities. Sound judgment and effective problem-solving skills. Cultural awareness and the ability to work with diverse populations. A collaborative, positive, and patient-centered approach. Confidence using computers, healthcare systems, and office technology. Minimum of 1 year of experience in a healthcare, medical office, or customer service environment. Experience working with Electronic Health Record (EHR) systems. Ability to manage multiple priorities in a fast-paced setting. Understanding of medical terminology and basic healthcare practices. Knowledge of HIPAA regulations and patient privacy requirements. Familiarity with health insurance processes and procedures. Associate degree in Health Administration, Medical Assisting, or a related field. Bilingual skills, particularly Spanish. Experience working in a community health setting. Understanding of social determinants of health and available community resources. Job Benefits Eligible full-time employees may enjoy: Comprehensive medical and dental coverage Vision insurance options Flexible spending accounts 403(b) retirement plan with employer matching Employer-paid life insurance and long-term disability coverage Generous paid time off and holidays Mileage reimbursement Tuition reimbursement Employer-sponsored training and continuing education opportunities Why Join EBCAP? At EBCAP, you'll be part of a mission-driven organization dedicated to improving community health and well-being. If you're passionate about helping others, thrive in a collaborative environment, and want to make a meaningful impact in patients' lives every day, we'd love to hear from you. About East Bay Community Action Program East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible health and human services to people across eastern Rhode Island. Founded as part of President Johnson's War on Poverty in 1965, EBCAP now serves ten communities with over 20 distinct programs — including primary medical and dental care, behavioral health services, early childhood education, and community support programs for children, youth, families, adults, and seniors. Our 521 employees work across more than ten locations, addressing everything from immediate needs like food and housing to long-term health and wellness. If you are looking to make a meaningful impact on the lives of Rhode Islanders, we encourage you to apply. Equal Opportunity Employer East Bay Community Action Program (EBCAP) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. EBCAP is a federal contractor subject to Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA). We take affirmative action to employ, advance in employment, and otherwise treat qualified individuals with disabilities and protected veterans without discrimination in all employment practices. If you require a reasonable accommodation to participate in the application or interview process, please contact People Operations at (401) 431-9870 x1615.