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Cleveland General Hospital

Patient Access Registrar - Overnight 7pm - 7am

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Job Description

Job Overview We are seeking a dedicated and energetic Patient Access Registrar to join our healthcare team on a Full Time overnight or PRN basis with the opportunity to transition to full-time. In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience from check-in through registration. Your expertise in medical administrative support, insurance verification, and electronic health records (EHR) management will be essential in delivering exceptional patient service and maintaining accurate medical documentation. This position offers a dynamic environment where your clinical confidentiality knowledge and medical terminology skills will directly contribute to efficient clinic operations and patient satisfaction. Must have previous experience as a Patient Access Registrar in Hospital registration. Duties Greet patients warmly, verify their identity, and assist with check-in procedures using EMR systems such as M-Systems. Collect and review patient information, ensuring all documentation complies with HIPAA and clinical confidentiality policies. Verify insurance coverage, perform insurance eligibility checks, and facilitate insurance verification processes for Medicare, Medicaid, and private insurers. Schedule patient appointments accurately using medical scheduling software like Dentrix or Eaglesoft, coordinating with clinical staff to optimize clinic flow. Review medical records for completeness and accuracy; update electronic health records (EHR) systems including eClinicalWorks or other EMR platforms. Assist with billing processes by understanding CPT coding, ICD-9/10 coding standards, and supporting medical billing activities. Manage multi-line phone systems with professional phone etiquette while providing excellent customer service to patients and providers alike. Maintain organized filing of medical records, ensure proper documentation review, and support office management tasks as needed. Skills Strong knowledge of health insurance procedures including insurance verification, Medicare processes, and health information management. Proficiency in EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or similar platforms; experience with Eaglesoft or Dentrix is a plus. Familiarity with medical terminology across various specialties including dental terminology for dental clinic experience. Experience in medical office management, front desk operations, and clinical administrative support within hospital or clinic settings. Excellent computer skills including Microsoft Office suite (Word, Excel), typing (10 key typing), and familiarity with office equipment like multi-line phones and filing systems. Bilingual abilities are highly valued to serve diverse patient populations effectively. Knowledge of HIPAA regulations, clinical confidentiality policies, and documentation review processes to ensure compliance at all times. Strong customer service skills paired with professional phone etiquette and effective communication abilities. Previous experience in medical scheduling, intake procedures, insurance verification, and healthcare billing enhances your success in this role. Join us as a Patient Access Registrar where your proactive approach and attention to detail will help create a positive experience for every patient while supporting our clinic's operational excellence!
Pay:
$18.00 - $22.00 per hour
Work Location:
In person

Benefits

  • Health Insurance
  • Dental Insurance