Essential Duties & Responsibilities Greet patients and visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs the appropriate department/person of patient's arrival. Follows office policies, procedures, and protocols as appropriate. Communicate effectively with other staff members. Complete necessary paperwork such as fee tickets, etc. Uses computer systems to generate information necessary for billing. Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary. Maintains a clean, orderly waiting room and work area. Promote fully electronic workflows and collaborate with leadership to reduce manual paper processes where feasible. Answers phone promptly and pleasantly and handles customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc. Proactively escalates patient, workflow, or operational concerns to leadership with constructive solutions. Participate in creative ways to promote patient engagement and personalize patient outreach, improving overall experience and driving authentic patient reviews. Timely completes any mandatory company training and participates in required emergency drills or other trainings as assigned. Updates information in electronic patient charts according to policy and procedure. Maintain patient, staff and employer confidentiality. Comply with all HIPAA regulations. May perform other job activities as assigned.