A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Martin County Hospital District (MCHD) was organized in 1967 and has boundaries coterminous with Martin County, Texas. It is located in the heart of West Texas. Opened in 1949, the hospital was originally located near downtown Stanton. This facility served the community well for many years but was replaced with a state of the art 18 bed facility in 2012. The new facility is located on I20 and has been designated as a Critical Access Hospital.
POSITION PURPOSE
Performs timely and accurate registration duties for Martin County Hospital District. Performs admission duties for admitting in-patients, outpatients, and emergency patients to hospital services. Processes and files registration records and acts as liaison with patient family members or responsible party. Assists in providing excellent customer service, answers multi-line telephone using department procedures in routing and transferring calls, handling customer requests and concerns, and taking accurate messages daily within a timeframe consistent with the urgency of the request. Ensures all patient and guarantor information is correct and updated as needed at each visit. Processes and files admission records and acts as liaison with patient family members or responsible party. Verifies Insurance, co-pay, co-insurance and collects deductibles. Collect fee-for-service payments according to eligibility. Responsible for cash drawer and daily deposits. Answers multi-line telephone using department procedures in routing and transferring calls. Performs other duties as assigned.
Requirements:
EDUCATION
High School Diploma or
GED POSITION QUALIFICATIONS
Typing speed of 45 wpm, operation of ten key adding machine/calculator. Familiar with operating personal computers, and knowledge of general clerical duties. One (1) year of office experience in a medical setting preferred.
Mission Statement:
Committed to excellence, Martin County Hospital District will provide the highest quality, compassionate care to improve the lives of those we serve.
Vision Statement:
Martin County Hospital District strives to ensure the availability and viability of patient-centered primary and specialty care in a rural setting. Martin County Hospital District is an equal opportunity employer that is committed to diversity, strong morals, values, and ethics. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
