A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Supports physician staff by representing physicians; screening and sorting mail, documents, and telephone calls; scheduling patient appointments and arranging referrals; billing patients; preparing medical reports, and patient histories; maintaining office files and patient records. This position is to be offered on a full-time (32 hours per week) basis ( 4 days), with the potential to become more based on need and demand. Starting pay is variable based on experience and qualifications. Will be paid on a per hour basis.
Medical Secretary Job Duties:
Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers for collaborative care; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc. Ensures physician productivity by maintaining calendars; schedules patient appointments; physician consultations; professional meetings, conferences; speaking arrangements, teleconferences, and travel. Provides historical reference by developing and utilizing filing and retrieval systems; maintains patient records; records meeting discussions and outcomes. Generates revenue by completing direct patient contact to collect payment; and initiating collection calls and reminders. Secures information by completing database back-ups. Maintains patient confidence and protects operations by keeping information confidential. Maintains office supplement inventory by checking stock; anticipating needs; filling and mailing orders, and verifying receipt of orders Maintains patient confidence and protects operations by keeping information confidential. Keeps office equipment well-functioning by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Maintains quality results by following and enforcing standards. Serves and protects the healthcare community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards. Maintains and improves skillset and training by participating in educational opportunities such as reading professional publications. Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Medical Secretary Skills and Qualifications:
Office Experience -
General, Scheduling, Telephone Skills, Typing, Business Knowledge, Organization, Time Management, Customer Service, Verbal Communication, PC Proficiency, Reporting Skills Medical Secretary Additional Qualifications:
