Medical Office Receptionist I Position Purpose The Medical Office Receptionist I serves as the first point of contact for patients and referring providers and is essential in creating an exceptional patient experience. This position is responsible for patient registration, appointment support, medical records, payment collection, and general front office operations while learning First Choice Imaging's workflows and standards. The Receptionist I position is designed for employees who are developing competency in all front office responsibilities. Employees are expected to learn company policies, demonstrate professionalism, and progressively become proficient in independently performing the essential duties of the position. Primary Responsibilities Patient Experience

• Welcome every patient in a professional, friendly, and compassionate manner.
• Create a positive first impression of First Choice Imaging.
• Answer incoming telephone calls professionally.
• Direct patients and visitors appropriately.
• Resolve routine patient questions.
• Escalate concerns requiring management involvement. Patient Registration
• Register patients accurately.
• Verify demographic information.
• Verify insurance information.
• Obtain required documentation.
• Verify physician orders are complete.
• Maintain accurate patient records.
• Protect patient confidentiality. Administrative Support
• Process incoming physician orders.
• Scan and index documents accurately.
• Process incoming and outgoing faxes.
• Maintain medical records.
• Assist with referral documentation.
• Support clinic workflow as assigned.
• Financial Responsibilities
• Collect patient payments.
• Process credit card, cash, and check transactions.
• Balance daily payment batches.
• Maintain confidentiality of financial information. Scheduling Support
• Assist Scheduling Department when requested.
• Help coordinate same-day scheduling changes.
• Communicate effectively with centralized scheduling. Performance Expectations At First Choice Imaging, technical skills can be taught; professionalism, attitude, and teamwork are essential to our culture. Employees in this position are expected to:
• Always demonstrate professionalism.
• Maintain excellent attendance and punctuality.
• Learn company policies and workflows.
• Complete work accurately.
• Accept coaching positively.
• Demonstrate continual improvement.
• Communicate respectfully.
• Maintain HIPAA compliance.
• Contribute positively to the clinic culture.
• Support coworkers whenever necessary. Measures of Success Performance is evaluated on:
• Patient satisfaction
• Registration accuracy
• Documentation quality
• Productivity
• Attendance
• Professionalism
• Communication
• Teamwork
• Ability to learn new responsibilities

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s): When would you be able to start? What's the best way to contact you for an interview?

Experience:

general medical: 1 year (Preferred)

Work Location:

In person