Position Details:

Full-time position Monday-Friday 8-hour shifts with a 30-minute lunch Available shifts: 7:00 AM-3:30 PM 7:30 AM-4:00 PM 8:00 AM-4:30 PM No weekends No on-call responsibilities Federal holidays observed

Primary Responsibilities:

Schedule and coordinate patient appointments Answer incoming telephone calls and assist Veterans with scheduling and general inquiries Check patients in and out while updating demographic information Enter and maintain accurate information in the VA's computerized patient record system Coordinate with providers and clinical staff to support efficient patient care Perform general clerical and administrative duties Maintain patient confidentiality and comply with VA policies and procedures Work independently while managing multiple priorities in a fast-paced environment

Minimum Qualifications:

Must be a U.S. Citizen Six (6) months of clerical, administrative, office support, or customer service experience OR one year of education beyond high school Equivalent combinations of education and experience will be considered Ability to type at least 40 words per minute Proficiency with Microsoft Office and general computer applications Ability to learn and use electronic medical record systems Strong communication, organizational, and customer service skills Dependable with the ability to exercise sound judgment and work independently

Preferred Qualifications:

Experience in a medical office, hospital, or outpatient clinic Medical scheduling experience Experience with electronic health records (EHR/EMR) Previous VA or federal healthcare experience is preferred