Inova Loudoun Hospital - Emergency Department is looking for a dedicated Patient Access Associate to join the team. This role will be full-time, Monday-Friday, 7:00 AM - 3:30 PM & Every Other Weekend. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

Committed to

Team Member Health:

offering medical, dental and vision coverage, and a robust team member wellness program.

Retirement:

Inova matches the first 5% of eligible contributions - starting on your first day.

Tuition and Student Loan Assistance:

offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

Mental Health Support:

offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Work/Life Balance:

offering paid time off, paid parental leave, & flexible work schedules .

Patient Access Associate Job Responsibilities:

Patient Intake, Registration and Documentation:

Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.

Administrative & Technology Operations:

Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.

Case Management Tasks:

Notifies case managers and documents referrals.

Financial Counseling:

Provides estimates and collects payments.

Insurance & Contract Coordination:

Verifies basic eligibility and coverage.

Inquiries & Patient Concerns:

Answers routine questions and escalates issues.

Kiosk:

Assists with check-in and troubleshoots basic issues at patient kiosks.

Patient Communication & Advocacy:

Provides appointment and billing information and offers empathy.

Referrals:

Documents and routes referrals.

Scheduling:

Schedules for routine appointments.

Transport:

Requests routine transport and confirms details. Health Information Management (HIM)

Coordination:

Flags duplicate records and scans identification.

Utilization Review Coordination:

Flags cases needing review.

Compliance:

Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations. May perform additional duties as assigned.

Minimum Qualifications:

Education :

High School or GED Preferred Qualifications :

Travel :

Must be able to rotate through any of our ED locations:

Leesburg, Lansdowne, Ashburn Experience :

Healthcare experience is a plus; prior experience working in a fast-paced environment.

Schedule :

Must be able to work day-shift during onboarding/training (2-3 months) before moving to shift hired into

Skills/Qualities :

dependable, compassionate, professional, willing to learn, and comfortable working with patients in a fast-paced Emergency Department environment.

Other :

Will not consider candidates with limited availability