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The Royal Botanic Gardens, Kew

Living Collections Registrar

Career Insights for Registrar / Patient Service Representative

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$45,125 / year median in Virginia

+12% projected growth

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Job Description

Living Collections Registrar

Kew holds the most diverse living plant collection in the world, the scientific value of which hinges on good records. Every research and conservation project and every plant a visitor stops to read about rests on the accuracy of the data behind it. As Living Collections Registrar, you will be the person who keeps that foundation sound. You will look after the records day to day, handle the checks and paperwork that go with moving living material in and out, and act as the champion for data standards, helping colleagues get the best from our records systems and making sure the information behind the collection can be trusted. It is a varied role with a lot of independence, in a place with 260 years of history and a real purpose behind the work. This is a one year fixed-term role, three days a week. Hours of work Part time

Part-time hours per week 21.60

Contract Type Fixed Term (FTA)

Contract start date October 2026

Contract end date 1 year from start date

Salary £34,216 (pro rata) per annum [Band C]

Directorate Gardens

Location Kew Gardens, Richmond, Hybrid

Closing Date 17/09/2026

Documents

Employee benefits - RBG Kew 2026.pdf

(PDF, 459.97kb)

Job Profile .pdf

(PDF, 128.46kb)

You will hold an NVQ Level 3 or higher in horticulture or a related subject, or an equivalent qualification. You will bring experience of data manipulation and preparation, along with practical experience of asset management, including labelling of physical objects, and working with relational databases or structured data such as spreadsheets. A meticulous approach to record keeping and a close eye for detail are essential. You will lead all data processes for incoming and outgoing material, and use a range of tools to monitor standards and support colleagues where necessary.

A large part of this role is building skills in others. You will design and lead training on our Integrated Collections Management System for horticultural staff, and recruit, supervise and develop volunteers, so relevant experience matters here. You will work under the guidance of the Head of Collection Management, deciding how best to deliver the work set for you and acting as a champion for data standards across the collection. Strong problem solving and clear communication matter throughout. Experience in a botanic or public garden, and knowledge of the rules governing the movement of plant material such as access and benefit-sharing, phytosanitary and plant health requirements, would be an advantage but are not essential.

Interviews are due to take place on 23 September.

This role is based at Kew with the option of regular home working, subject to operational requirements. The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world's plants and fungi. The salary for this position is £34,216 (pro rata) per annum [Band C]

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

If you are interested in this position, please submit your application through the online portal, by clicking "".

At Kew, our strength lies in the diversity of our people and the insights they bring. When you join us, you will find an organisation that values your perspective and lived experience. You will receive support to achieve your full potential and access opportunities to develop and progress. Our commitment to equity, diversity, and inclusion is ongoing, shaped by the people who work here and the communities we serve. As a disability confident employer, we are breaking down barriers to be an inclusive workplace for everyone. Whoever you are, and however you experience the world, there is a place for you to grow and belong at Kew. No agencies please.