Patient Care Call Center Rep Molen Orthodontics•3.8 Sumner, WA Job Details Full-time $20•$22 an hour 20 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Flexible spending account Vision insurance 401(k) matching Life insurance Qualifications Live chat Bilingual Computer operation Patient question and concern management Email customer support Texting/chatbox tools Sales Phone communication Payment processing Computer literacy In-person customer service Patient complaint handling Phone call screening High school diploma or GED Task prioritization Productivity software Faxing Communication skills Patient scheduling via phone Entry level Time management Full Job Description At Molen Orthodontics , we heavily prioritize the patient experience and strive to consistently deliver exceptional orthodontic services while providing professional customer service. We're looking for a helpful and uplifting person to join our Sumner, WA office as a full-time Patient Care Call Center Rep to help us provide the amazing care we're known for! If you love meeting new people, talking on the phone, and playing a key part in day-to-day operations, keep reading to learn more!

WHY YOU'LL LOVE THIS ENTRY-LEVEL GIG

At Molen Orthodontics, we've been creating confident smiles for over 50 years, and we believe our team is the heart of that success. Founded in 1972 with a bold vision to transform orthodontic care, we've grown into a collaborative, customer-obsessed practice that blends cutting-edge technology with artistic precision. Today, Dr. Rick, Dr. Aaron, and Dr. Chris lead a passionate team dedicated to innovation, excellence, and making every patient's journey extraordinary. When you join Molen, you're not just taking a job•you're becoming part of a supportive community that values growth, creativity, and the power of teamwork. If you're ready to help shape the future of orthodontics, we'd love to welcome you to the Molen family. We're offering our

Patient Care Call Center Rep:

Competitive pay of $20.00•$22.00/hour Health and vision insurance 401(k) with company match Bonus structure HSA/FSA Life insurance Short•and Long-term disability Uniforms Company parties Anniversary bonus Holiday pay (4 pd)

DAY-TO-DAY AS OUR PATIENT CARE CALL CENTER REP

Working 4 days per week from 7:00 am to 5:00 pm Maintaining a friendly, cheerful, and positive attitude throughout the day Answering incoming phone calls, making outbound calls, and directing calls to the correct person/department Promptly responding to emails, faxes, and live chats Maintaining our calendar by scheduling, rescheduling, and confirming appointments Following sales script training to save cancelled appointments and maintain high retention rates Accurately processing payments Resolving patient issues, answering questions, and promoting products and contests when appropriate Providing fantastic customer service and making a positive impression of our office

WE'RE LOOKING FOR SOMEONE WHO

HAS... Basic computer skills and Microsoft Office experience Positive, enthusiastic, and professional attitude Collaborative team spirit Strong communication and problem-solving skills Time management and task prioritization abilities Solid work ethic and self-motivation to succeed Desire to learn more and grow in the field Genuine passion for helping others and elevating the patient experience High school degree or equivalent Ability to sit for extended periods and speak over the phone Call center or customer service experience would be great but isn't required for this entry-level role. Bilingual communication skills would be a bonus!

TIME TO APPLY

Our initial application is mobile-friendly and takes just minutes to complete. Click " " and let's talk!