SUMMARY:

Join a team that makes a difference in the lives of others within our community. We are a non-profit, providing a team-based approach to patient care. The Patient Service Representative greets patients, schedules services and answers phones as directed by established clinical and policy procedures. The PSR is responsible for answering inquiries and obtaining information from general public, patients, and other interested parties. This position is 30-40 hours per week and includes our generous benefits package.

MINIMUM JOB REQUIREMENTS

• High school education or equivalent.
• Able to earn and maintain BLS certification.
• Bilingual (Spanish/English preferred) Key Accountabilities 1.

Prepare front desk for day or end of day by following the guidelines established by PCHC to ensure a good patient experience. 2. Answer phone calls to address the needs of the caller according to PCHC protocol, which could include scheduling and rescheduling of appointments or answering patient questions. 3. Greet patients in a friendly manner to verify demographic information and insurance verification. This is done to confirm patient information for billing and other departments so that the patient appointment is completed in a timely manner. 4. Understand and communicate PCHC's Financial Policy to patients so patients can bring the necessary information with them to their appointment. 5. Collect payments from patients and provide receipts to patients according to PCHC protocol for the patient's own records. 6. Scanning of medical documents in Epic to secure the information. 7. Dispense pre-order medications and obtain signature of patient upon receipt to confirm the patient received their medication. 8. Practice safety, environmental and/or infection control methods for the safety of patients and staff. 9. Perform other duties as assigned

Job Type:

Full-time Pay:

$17.17 - $23.00 per hour

Benefits:

403(b) 403(b) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Pet insurance Referral program Vision insurance

Experience:

medical or customer service: 1 year (Preferred) Ability to

Commute:

Appleton, WI 54913 (Required)

Work Location:

In person