Join a Team That Has Been Changing Lives for 75 Years Do you enjoy helping others, staying organized, solving problems, and making a meaningful difference every day? Developmental Therapy Center (DTC) is seeking a full-time Medical Office Coordinator to join our administrative team. For 75 years, Developmental Therapy Center has been changing lives by providing occupational, physical, and speech-language therapy, special instruction, and early intervention services to children, adults, and families throughout the Tri-State area. Our mission is to provide access to therapy services regardless of age, income, and geographic location. As our Medical Office Coordinator, you will play an essential role in fulfilling that mission. You will often be the first person our patients and families meet and the first voice they hear on the telephone. Your professionalism, compassion, organization, and attention to detail will help ensure every patient receives exceptional service from their very first interaction with DTC. The Medical Office Coordinator is responsible for helping ensure patients move efficiently from referral through scheduling, insurance verification, treatment, and documentation while providing exceptional customer service to patients, families, physicians, schools, and community partners. The ideal candidate is proactive, highly organized, enjoys solving problems, takes initiative, and is committed to providing exceptional service to every patient and family. Primary Responsibilities Responsibilities include, but are not limited to: Welcome patients, families, and visitors while providing exceptional customer service. Answer and direct incoming telephone calls. Coordinate patient referrals. Schedule evaluations, re-evaluations, and ongoing therapy appointments. Verify insurance benefits and obtain insurance authorizations. Coordinate communication with patients, families, physicians, schools, and community partners. Assist with West Virginia Birth to Three referrals and educational scheduling throughout the school year. Collect patient copayments and outstanding balances. Review therapy documentation for completeness and assist in preparing outpatient, West Virginia Birth to Three, and educational documentation to support the billing process. Communicate with therapists regarding missing or incomplete documentation to help ensure accurate and timely billing. Monitor assigned administrative reports and follow up to help ensure referrals, documentation, insurance verification, and scheduling tasks are completed in a timely manner. Maintain accurate electronic records and documentation. Assist with administrative responsibilities and special projects as assigned. Qualifications The ideal candidate will possess: Associate's degree required; an equivalent combination of education and relevant healthcare administrative experience may be considered. Bachelor's degree preferred. Medical office or healthcare administrative experience preferred. Excellent organizational and multitasking skills. Outstanding written and verbal communication skills. Strong customer service skills with a friendly, compassionate, and professional demeanor. Excellent attention to detail and problem-solving abilities. Proficiency with Microsoft Office and the ability to learn electronic medical record software. Ability to prioritize multiple responsibilities while working in a fast-paced environment. A positive attitude and the ability to work collaboratively as part of a team. Benefits Developmental Therapy Center offers a comprehensive benefits package, including: Health insurance Dental and vision insurance Life insurance Short-term and long-term disability insurance Retirement plan Paid holidays Paid vacation and sick leave Continuing education opportunities A supportive, family-friendly, mission-driven work environment Why Join DTC? Every phone call you answer, every family you assist, every referral you coordinate, and every schedule you organize contributes to improving the lives of children, adults, and families throughout our community. At DTC, every team member plays an important role in fulfilling our mission. We believe in teamwork, compassion, professionalism, and treating every patient and family with dignity, respect, and kindness. If you are looking for an opportunity to grow professionally, build meaningful relationships, make a difference in your community, and become part of an organization that has been changing lives for 75 years, we would love to hear from you. Developmental Therapy Center is an Equal Opportunity Employer.

Pay:

$16.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person