Purpose:

As an employee of Trinity Health System, it is the responsibility of this and al positions within the Hospital tosupport the mission and role of Trinity Health System. In addition, this position wil actively support the Hospital'sStrategic Plan in the areas of People, Service, Quality, Finance and Growth, in a team based environment. Theemployee also performs al job duties in compliance with laws and regulation in the observance of accrediting agencystandards. Administers care to designated patients under the direction and supervision of a registered nurse.

Performs a variety of direct and indirect patient care duties. The Surgical Tech wil maintain standards of professionalnursing care according to standards, recommended practices and guidelines of AORN, Inc.

Responsibilities:

Communicates to customers in a manner that alleviates concerns and answers questions clearly and effectively, including phone and any electronic method of communication.

Answers the phone with appropriate professionalism and in accordance with hospital policy.

Communicates clearly and exhibits appropriate follow-up to prevent service delays.

Demonstrates understanding of appropriate channels of communication and follows the appropriate chain of command.

Communicates relevant patient information to care providers to ensure continuity of care.

Uses hospital-wide and departmental key words and phrases to create a caring and service-oriented culture in every employee and patient interaction.

Demonstrates behavior reflective of our strategic plan, mission, vision, core values, quality principles,Readily assists in the orientation, training and precepting of new employees.

Supports fellow employees with process change in the spirit of promoting a positive environment of teamwork. Voices suggestions for improving care, working relationships, and the work environment through appropriate channels.

Contributes to the overall quality of patient care or other support services provided through cooperation with staffing needs (i.e., acuity/census, schedule changes, floating, low census, on-call, covering absences, covering vacancies.)During times of heavy workload, demonstrates initiative and ability to take on extra work. Assists others, when requested or required, with their workload and volunteers to help others when the need is obvious, without sacrificing the quality of their own work assignments.

Works as a dependable and cooperative team player.

Willingly accepts work assignments as assigned.

Demonstrates customer-focused relations in dealing with customers (e.g., patients, patient representatives, physicians, co-workers, other hospital departments, community and community agencies) that are based on mutual support, open communication, trust, respect, and understanding of populations served. Demonstrates customer-focused relations in dealing with customers (e.g., patients, patient representatives, physicians, co-workers, other hospital departments, community and community agencies) that are based on mutual support, open communication, trust, respect, and understanding of populations served.

Acts as a role model of service excellence.

Supports Quest To Be The Best.