Shift Lead Job Description (25-35 hrs. weekly) Job Description At Zocalo Coffee a Shift Lead is an integral member of the management team who models and mirrors café managers. A Shift Lead is to follow and monitor company standards while ensuring all employees follow company standards and helps with the overall operations of the cafe, which includes, directing and guiding Barista and Kitchen staff, as well as overseeing cafes equipment, inventory management, placing inner and outer company orders, staff training and customer service excellence.

What this position requires:

All Shift Leads are required to work all cafes (Hayward, San Leandro, Oakland San Francisco) Work your entire shift and check out with peers before leaving Schedule shifts can only be covered by another Shift Lead or if, you are not an opening or closing shift lead All Shift Lead are required to perform kitchen duties Count tips throughout the shift Only leads can complete this task Must fill out a tip log. Count register at the beginning, mid and end of shift Shift Leads are to place all inter-company and third party vendors orders Check daily delivered products and ensure they are stored in their designated area. Ensure you are checking daily delivery and ensure they are stored in their designated On a weekly basis Report to the AGM about all staff performance (negative or positive) with a suggestive action plan Report to the AGM of any problems or issues that may arise that may affect daily operations/company. Café Sales Work with and train baristas and café staff to drive sales at all customer touch points Overall responsibility: Organize and give breaks to all team members while following labor laws Oversee quality of all inner company products and ensure we are not serving expired products All baked good Freshly prepped items Engage and train all Baristas from ALL café Enforce Baristas are properly trained in each position Training and developing future company leaders Cross train baristas and kitchen staff (when they are fully trained in hired position) All Shift Leads must follow café rotating spins to ensure all staff members work each position Complete daily Shift Lead check list Daily restock task Cleaning task Temperature log Communicate with the AGM if future actions need to be taken if checklist tasks aren't completed. Inform AGM if Café items need re-ordering Squeeze bottles thermometers Pastry display cases To go boxes Café antiques ect.. Caring for and troubleshooting equipment and reporting to management/Sara when equipment needs fixing or is broken. Ensure Barista and kitchen staff are following food safety practices and re-enforce practices if needed .

This includes:

hair nets/hats, washing hands, food safety and sanitizer buckets, dates, FIFO Following direction from the Management Team and implementing changes as they arise. Physical Demands & Work Environment Ability to work a flexible schedule to meet the needs of the business, including early mornings, evenings, weekends, and holidays Ability to lift and carry up to 50 pounds and stand for 6+ hours Ability to maneuver effectively around the café, office, and up/down stairs Benefits Medical, dental, and vision coverage for all full-time employees - 50% contribution to base plan monthly premium. 40 hours a year paid sick time off. Free coffee at any Zocalo Coffee café and a weekly bag of beans. Discounts on food, merchandise, extra bags of beans, and more.

Must Have:

Servsafe Certificate Alcohol Safety Training Certificate Pay:

$22.00 per hour Expected hours: 25.0 - 36.0 per week

Benefits:

Employee discount Flexible schedule Paid sick time People with a criminal record are encouraged to apply

Work Location:

In person