Barista Boba Lab Santa Monica, CA Job Details Part-time | Full-time $18.47 an hour 19 hours ago Benefits Paid training Employee discount Flexible schedule Qualifications Food service closing procedures Venue beverage service Customer communication Food service health code compliance Food service opening procedures Interpersonal skills Store closing procedures Store opening procedures Barista experience Employee relationship building Attention to detail Manual handling Guest services Food Handler Certification Full Job Description Job Description - Boba Lab Tech Barista (part time/full time) Job Summary and Guiding Principles This position contributes to Boba Lab's success by providing the highest level of customer service to all customers. The Boba Barista will create an enjoyable and high quality experience for our customers by providing uncompromising and prompt service, quality beverages and products, while maintaining a clean and comfortable store environment. Boba Barista's will at all times exhibit a positive, helpful, thoughtful, and respectful attitude towards customers and fellow team members. All of Boba Lab's team members will act in accordance to Boba Lab's five guiding principles: Do whatever you are doing with pride, accountability, and purpose. Always strive to provide the highest quality product and service. Treat people with respect, honesty and kindness. Think how your actions will impact others. Be direct and set up the people around you for success. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty and knowledge that promote the culture, values and mission of Boba Lab while exhibiting a 'no job too small','can do', Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to Boba Lab's standards and to set a positive example for all team members. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a disciplined and strict adherence to Boba Lab's Customer Service Basics checklist. Communicates information to managers and fellow team members so that the team can respond as necessary to create an efficient workflow and ultimately be able to deliver the highest quality service and products to customers. Assists with new team member training by positively reinforcing successful performance and giving respectful and encouraging feedback and coaching as needed. Contributes to positive team environment by recognizing red flags or changes in team member morale and performance and communicating them to superiors. Delivers uncompromising and high quality customer service to all customers by acting with a 'customer comes first' attitude and connecting with the customer. Discovers and responds to customer needs. Follows Boba Lab's operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that team members can locate resources and product as needed. Takes ownership of immediate working area and overall store cleanliness in accordance with Boba Lab's cleanliness standards. Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Sells and serves products to customers in a courteous and friendly manner. Participates in all sales promotions effectively and efficiently. Safely handles all hot and cold drinks during drink preparation and handoff to fellow team members or customers. Verbally receives and calls back customer orders in a friendly manner to ensure order accuracy. Promptly reports all customer complaints to manager on duty. Responds pro-actively to prevent customer service situations. Accurately rings sales orders into POS (point of sale) systems and counts back change to customers in a courteous and friendly manner, following all safe cash handling procedures. Answers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders. Answers customer questions regarding products, service or environment in a courteous and friendly manner. Restocks shelves when necessary, and run errands as needed, and assists in the stocking of daily/weekly/monthly shipments. Follows and executes Boba Lab Store Cleanliness Standards. Promptly reports potential safety hazards and incidents to the manager on duty. Informs the manager on duty of any operational inconsistencies or inefficiencies. Maintains a high level of motivation to ensure quality and consistent product. Ensures that all customers are knowledgeable about our products and services. Maintains the highest quality, consistent product and service standards. Follows all company drink recipes, procedures, processes, and workflows. Passes periodic company or regulatory certification or re-certifications, in a timely manner. Physical Demands, Basic Qualifications & Abilities Available to work flexible hours that may include overtime, early mornings, evenings, weekends, nights and/or holidays.

• Performs opening and closing duties. Regularly required to stand for extended periods of time, walk, talk and hear. Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms. Regularly required to lift and / or move items up to 50 pounds. Any item heavier than 50 pounds should not be handled alone.

Vision requirements:

Close vision, distance vision and ability to adjust and focus. Regularly required to handle food and hot beverages. Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation. Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication Comply with Boba Lab's dress code policies. Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients. Available to perform many different tasks within the store during each shift. Excellent verbal and written skills and well organized and detail oriented. Ability to learn quickly with strong interpersonal skills. Ability to understand and carry out oral and written instructions and request clarification when needed. Ability to work as part of a team and quickly build positive and effective relationships.

Qualifications and Skills Valid California Food Handlers Certificate Job Types:

Part-time, Full-time Pay:

$18.47 per hour

Benefits:

Employee discount Flexible schedule Paid training

Experience:

Guest services: 1 year (Preferred) Barista experience: 1 year (Preferred) Shift availability: Day Shift (Required)

Work Location:

In person