Full job descriptionFull Time | Leadership Role | Weekends & Holidays RequiredOld Europe, a long standing European caf and bakery in downtown Asheville, is seeking a Front of House Manager to lead our FOH team, maintain smooth daily operations, and uphold the warm, supportive culture our caf is known for.

This role is ideal for someone who thrives in a fast paced hospitality environment, enjoys supporting a team, and is comfortable stepping in wherever needed to keep the caf running seamlessly. About the RoleThe FOH Manager s top priority is to ensure full shift coverage and maintain a positive, supportive culture for our Front of House staff. This position combines hands on leadership, problem solving, and daily operational oversight.

You ll work closely with the GM and FOH team to keep the caf organized, consistent, and welcoming both for guests and employees. Key ResponsibilitiesShift Coverage & SchedulingMaintain full FOH shift coverage throughout the weekRespond quickly to call outs and secure coverage or work the shift yourselfCoordinate holiday and weekend scheduling with the GMAnticipate staffing gaps and plan proactivelyTeam Culture & SupportBuild strong, positive relationships with FOH staffFoster a safe, supportive, and inclusive work environmentMaintain open communication and encourage staff feedbackCoach shift leads and help strengthen FOH workflow and cultureTraining & AccountabilityAssist in training new FOH employeesReinforce standards for hospitality, workflow, and product qualityHold staff accountable for side work, checkout sheets, and dress codeProvide ongoing coaching and supportOperational & POS CompetencyBe fully trained on the POS system (programming buttons, refunds, transaction lookup, troubleshooting)Assist with daily problem solving around the shopMaintain FOH cleaning routines and shop organizationOversee proper storage and organization of deliveriesProduct & Guest ExperienceCollaborate on seasonal drinks and coffee specialsSupport consistency in beverage quality and pastry presentationUphold Old Europe s brand standards through hospitality and cleanliness What We re Looking ForExperience in caf , bakery, or restaurant leadershipStrong communication and people management skillsAbility to stay calm, organized, and solutions focusedComfortable working weekends and holidaysA genuine desire to support a team and maintain a positive cultureReliable, professional, and hands on leadership style Why Work With UsOld Europe is a beloved Asheville staple with a loyal customer base, a warm atmosphere, and a team that cares deeply about hospitality. We offer a supportive environment, opportunities for growth, and a chance to be part of a caf with a long-standing reputation for quality and charm.

CompensationThis position starts at $20.00 per hour as a base wage.

In addition, when the FOH Manager works barista shifts (including coverage shifts), they receive all barista level tips for those hours, averaging an additional $15.00 $20.00 per hour depending on daily sales and guest traffic.

Estimated Total Hourly Earnings During Barista Shifts:

$35.00 $40.00 per hour (base wage + tips)Tip earnings vary based on season, volume, and shift type, but this range reflects typical averages at Old Europe.

Pay:

$35.00 - $40.00 per hourExpected hours: No more than 40.0 per week

Benefits: