Description Barista responsibilities include educating customers on our menu, making recommendations based on the customer's preferences, taking orders, up-selling special items, and keeping the facility clean and stocked. To be successful in this role, a barista should have customer service skills, knowledge of brewing methods and specialty drinks, and a motivation to keep the store clean and presentable (while experience is not required, it is preferred). Ultimately, the barista ensures an excellent experience for our guests. First Priority -

Customers:

Immediately greet customers as they arrive Engage customers before taking orders (i.e. "How are you today?") Educate customers on menu items and answer any questions they ask Discern customer's preferences and make recommendations accordingly, potentially up-selling Take orders while paying attention to details (i.e. preferences of roast, dairy and syrup) Receive and process payments (cash and credit cards) Serve prepared food, like cookies, pastries and muffins Prepare and serve beverages following recipes Second Priority -

Between Customers:

Keep the bar area and equipment clean Brew drip coffee as needed Maintain an empty dirty dish bin Wash and put away dishes in the kitchen Fill the drinking water container, mason cup tray, and buffet items Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs off of the floor Maintain stock of syrups, bar fridge, pastries, bagged coffee and merchandise Complete tasks on the checklist (for the appropriate shift) with initials by completed tasks, working ahead to ensure completion before the shift is over. Complete daily tasks as possible (first shift), and complete before end of day (second shift) If there is time and it is appropriate, complete items on the next shift's checklist If the above is complete, ask your manager for something to do Notice if equipment operates properly and report any maintenance needs Comply with health and safety regulations Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source:

Hospitality Online