Barista

COMMONWEALTH LODGING MANAGEMENT LLC - 1.7

Norfolk, VA Job Details $14 an hour 5 hours ago Qualifications Computer operation Customer communication Computer literacy Food Handler Certification Full Job Description

POSITION OVERVIEW

The Barista is responsible for maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a total quality experience for both our guests and team members. This industry functions seven (7) days a week, twenty-four (24) hours a day.

JOB RESPONSIBILITIES

Satisfactorily communicate with guests, management and co-workers to their understanding. Ability to multi-task and prioritize a variety of tasks with minimal direction. Approach all encounters with guests and fellow associates in an attentive friendly courteous and service-oriented manner. Maintain regular attendance in compliance with company standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Service guests with all food and beverage requirements in a warm friendly courteous and professional manner. Provide quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Prepare coffee barista drinks, specialty drinks and food orders utilizing the Turbo Chef. Take orders, prepare food and beverage items, distribute pre-packaged and prepared food items, and deliver orders to guest rooms as needed. Have a thorough knowledge of menus and current specials in all applicable departments. Perform side work and opening & closing duties throughout your shift as required. Record transaction in MICROS system at time of order. Maintain cleanliness of work areas throughout the day. Follow property key policies, including checking out and returning keys to appropriate departments. Ability to answer the telephone according to standards. Input orders into the cash register and collect payment from the guest. Communicate additional food requirements, allergies, dietary needs, and special requests to the kitchen. Clean and wipe down areas and tables as guests leave seating area. Prepare and replenish displays to ensure consistency and freshness in presentation from opening to closing. Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, dating, labeling, cleaning, and organizing coolers/ storage areas, and cold chain compliance across all food related departments. Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including washing and disinfecting hands prior to handling food. Ensure the quality of the food items and notify manager/supervisor is product doesn't meet specifications. Set-up and break down workstations with required tools, equipment and supplies, ensuring items are to established specs, ensuring adequate fill containers, storing items appropriately, and cleaning station as appropriate. Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business. Follow property control audit standards and cash handling procedures. Count bank at the end of your shift, complete cashier reports, resolve any discrepancies, drop off receipts and secure bank. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Follow policies and procedures for the safe operation and storage of tools, equipment and machines. Responsible for knowing and abiding by all departments, Commonwealth Lodging Management and hotel policies and procedures. As well as brand standards, policies and procedures. This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

EDUCATION & EXPERIENCE

High School Graduate or General Education Degree (GED): or Work Equivalent Computer skills required. Familiarity with Microsoft Office preferred. Experience with food & beverage (Micros POS) Point of Sale System is preferred. Good understanding of the English language and communication skills both written and verbal. Minimum of 1-2 years of experience in food and beverage is preferred. Previous cash handling experience is preferred. Certification in food handlers' program required.

PHYSICAL REQUIREMENTS

Exert physical effort in lifting/transporting at least 25 pounds. Push/pull carts and other equipment up to 100 pounds. Endure various physical movements throughout the work areas. Work environment- front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings. Must be able to stand and exert well-paced mobility for lengthy periods of time.