$26 an hour 14 hours ago Benefits Paid training Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Paid sick time Qualifications Customer communication Food industry Chinese Food Handler Certification Full Job Description Heytea-Milpitas About the Role HEYTEA is looking for a motivated and dependable Shift Lead to join our management team.

This position is ideal for someone with strong leadership skills who enjoys coaching others, maintaining high standards, and leading by example in a fast-paced environment. As a Shift Lead, you will help oversee daily operations, ensure excellent customer service, maintain food safety standards, and support the Store Manager and Operational Director in developing a high-performing team. Responsibilities

Lead daily store operations during assigned shifts
Coach and support team members while ensuring SOP compliance
Maintain product quality, speed of service, and customer satisfaction
Monitor food safety, sanitation, and cleanliness standards
Assign tasks and manage workflow during busy periods
Handle customer concerns professionally
Open and/or close the store following company procedures
Assist with inventory, stocking, and store organization
Help train new employees and reinforce company standards
Lead by example with professionalism, accountability, and teamwork Qualifications
Previous leadership experience in a café, restaurant, boba shop, or similar food service environment preferred
Excellent communication and problem-solving skills
Strong sense of responsibility and attention to detail
Ability to multitask and remain calm under pressure
Reliable, punctual, and self-motivated
Comfortable giving coaching and constructive feedback
Able to stand for extended periods and lift up to 30 lbs Availability Requirements
Full-time position (approximately 45-50 hours per week)
Must have open availability, including mornings, evenings, weekends, and holidays
Must be available 7 days a week (actual work schedule will vary based on business needs) Compensation & Benefits
Competitive pay based on experience
Performance-based raises
Paid Sick Leave (per California law)
Employee discounts
Opportunities for continued leadership and management growth
Transportaion and Meal Reimbusement What Makes a Great Shift Lead? We are looking for someone who:
Leads by example instead of just giving directions
Holds themselves and others accountable
Communicates clearly and respectfully
Maintains high standards even during busy shifts
Takes initiative and solves problems independently
Wants to build a long-term career with HEYTEA If you are passionate about leadership, customer service, and building a strong team culture, we'd love to hear from you.

Pay:

$21.00

$26.

00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid sick time Paid time off Paid training Vision insurance Application Question(s): Do you have experience opening and/or closing a restaurant or café? Are you available to work mornings, evenings, weekends, and holidays? Can you commit to a full-time schedule of approximately 45-50 hours per week?

Experience:

Food industry: 1 year (Preferred)

Language:

Chinese (Preferred)

License/Certification:

Food Handler Certification (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required)

Work Location:

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