Greet, direct, seat, and take food and beverage orders. Serve guests in accordance with company standards. Adhere to all beverage pour and recipe standards. Communicate inventory needs to appropriate manager. Be knowledgeable of all food, wine, beer, alcohol, and specialty cocktails offered. Conscious wine knowledge with ability to make pairing suggestions. Use the suggestive selling methods. Must continuously strive for revenue growth. Understand and communicate daily specials and specialty menus to guests. Understand and practice safe serving practices as they relate to alcohol service, such as recognizing intoxication and refusing service to a guest. Consult with Manager when support is needed. Be perceptive, proactive, and engaging. Anticipate your guest's needs. Personalize the guest experience when possible; remember your guest and their requests Complete pre-shift preparation such as preparing and stocking garnishes, pre-mix, and ice. Create syrups and in-house infusions. Complete side work and closing tasks as required such as cleaning, sanitation of ice bins, and restocking for next shift. Operate efficiently and calmly throughout peak service times and high stress situations. Seek assistance from leadership when needed to ensure guest satisfaction. Properly open and close beer taps. Polish glassware, record any breakage. Maintain bathroom spaces during shift. Remove trash. Restock service stations and service bar areas. Make coffee, tea, and espressos. Prepare and present final bill to guest for payment. Obtain settlement and process using the POS system with adjusted tip if noted. Check out with manager once shift is complete. Practice cleanliness and safety in all dining areas, liquor and wine storage areas. Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to Food & Beverage management. Assist team members as needed to promote a positive teamwork environment. Practice conscious knowledge of food allergies and safety. Communicate allergy concerns to guests. Escalate associate concerns to Restaurant Manager. Demonstrate a team-focused attitude and encourage collaboration. Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures. Attend meetings and training sessions as required. Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
ESSENTIAL FUNCTIONS OF THE JOB
Ability to remain standing for up to 8 hours Ability to lift items overhead. Ability to bend and reach frequently and repetitively during a shift. Ability to move quickly based on guest needs Ability to regularly move and lift up to 50 lbs. Ability to use repetitive manual dexterity, such as typing, polishing, using hand tools, and fixing small items Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift Ability to bend and kneel Ability to visibly survey property areas clearly Ability to view a digital computer/tablet screen Ability to communicate and exchange information effectively, often in a public/group setting Ability to read, write, speak, and understand English Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner.
KEY SKILLS & EXPERIENCE REQUIRED
1+ year professional bartending experience at a full service, high-paced bar. High School diploma/GED Demonstrates strong communication, organizational, and problem-solving skills. Strong beverage knowledge with understanding of cocktail recipes and basic wine and beer familiarity. Able to complete a satisfactory background check Available and willing to work flexible hours based on business needs including weekdays and weekends. Demonstrates strong communication, organizational, and problem-solving skills. Expresses sincere enthusiasm for the role and passion for food and beverage Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
