Airport Agent

Breeze Airways

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New Orleans, Louisiana

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CONTRACTOR

Updated 09/22/2026

Job Description

Job Summary

Already Part of Team Breeze? Current Breeze Airways Team Members should apply through the internal careers site in Workday and should not submit an application through this external posting.

Breeze is hiring- join us!

Breeze Airways is a Seriously Nice airline merging technology with kindness. Airport Agents work as part of a team of highly motivated self-starters who support Guests through all the phases of their journey. At the airport, they help Guests with check-in, boarding, baggage, etc. Airport Agents also work remotely to support Guests through a variety of digital channels such as SMS, Messenger, and email by empowering Guests to use the Breeze app and website to make flight reservations, itinerary changes, manage their account and get answers to their questions. Work days can be quite routine, or they can be demanding. A high-demand day may consist of working with multiple Guests at the same time during an operational disruption or helping a hurried Guest who may take out their frustration on the Team Member. Remaining calm under pressure, focusing on solutions, communicating clearly verbally, and maintaining a positive attitude are essential skills for this job. Team Members must be willing and able to contribute to the development of a growing team environment.

Hourly Pay:

$16.50 per hour

This is a Part-Time positionHere's what you'll do

Provide Breeze Guests at the airport with a Seriously Nice experiencing during check-in and boarding

Engage with Guests through digital channels to provide solutions and information

Provide detailed feedback on opportunities to improve the overall Guest Experience

Empower Guests by offering solutions and answering questions

Mentor others as your skillset expands

Work in multiple programs and on multiple screens simultaneously

Resolve Guests concerns with kindness

Recommend improved processes though the spirit of ingenuity and integrity

Stay up to date on new product releases and participate in educational opportunities to deliver excellence in the role

Ability to work independently and as part of a team

Commit to regular attendance and punctuality

Greet and assist Guests with a friendly welcome through arrival and check-in process, including support for Guests with special needs such as unaccompanied minors, VIP Guests and Guests needing wheelchair assistance

Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.

Direct Guests through Customs, Immigration, and Quarantine.

Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to Guests upon arrival.

Push wheelchairs with Guests through all areas of the airport including terminal and gate areas.

Uphold the Breeze Aviation Group Values of Safety, Kindness, Ingenuity, and Excellence

Other duties as assigned

Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence.

Here's what you need to be successfulMinimum Qualifications

High School Diploma or General Education Development (GED) Diploma

Must be at least 18 years of age

Two (2) years of customer service experience

Excellent reading comprehension and writing skills with an emphasis on grammar & spelling

Basic proficiency with Microsoft Office 365

Proficient and quality written communication typing at 45 WPM

Multi-channel customer engagement experience (i.e.

SMS, chat, email, and other messaging channels)

Provide regular verification of high-speed internet with minimum speeds of 5Mbps up and down

Reside within 25 miles of MSY and able to work from or travel to Breeze location(s) for meetings and trainings as needed

Strong attention to detail, organization, and time management skills

Self-starter with a positive attitude and strong desire for success

Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze's confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)

Potential need to be available to respond on short notice as occasional mandatory overtime may be required to support irregular operations

Ability to showcase exceptional customer service abilities to all clientele.

Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.

Must be able to lift, carry, push, pull and move items of 50 pounds or more on a regular basis.

Must be able to communicate by radio and other devices.

Must be able to observe, judge distances, identify surroundings, hazards, aircrafts and equipment.

Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.

Eligible to receive appropriate security clearances after satisfactory completion of a criminal background check.

Flexible schedule allowing work during nights, weekends, and holidays. Some shifts may require extended hours to meet business needs.

Must be able to obtain and maintain a SIDA badge in accordance with TSA requirements

Possess at least two of the below required documentation to acquire Security Identification Display Area (SIDA) badge at the Orlando International Airport.

Must have authorization to work in the US as defined by the Immigration Reform Act of 1986

Preferred Qualifications

Previous airline experience

Previous contact center experience

Bi-lingual (English and Spanish)

Navitaire PSS experience

Gladly experience

Skills/Talents

When working or traveling on Breeze flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Promote Breeze's 1 value of safety as a Safety Ambassador, supporting Breeze's Safety Management System (SMS) components, Safety Policy, and behavioral standards

Lifting up to 100 pounds occasionally, 50 pounds frequently

Live and promote Breeze's core Values and Vision

Exemplifies Breeze's safety culture, values, and mission

Physical Demands & Working Conditions

Stand and walk for extended periods, often for the majority of a shift

Frequently lift, carry, push, or pull items up to 50 pounds, and up to 70 pounds when handling baggage

Regularly bend, stoop, kneel, reach, and climb stairs or jet bridges

Work in a fast-paced environment with exposure to varying temperatures, weather, and elevated noise levels

Frequent use of hands and arms to handle bags, equipment, and mobility devices

Ability to communicate clearly and respond quickly in operational or emergency situations

Perks of the Job

401K with Breeze Employee Match

PTO

Travel on Breeze and other Airlines too!

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Breeze Airways will never request your Social Security Number, Driver's License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam.

Job and company information not to be copied, shared, scraped, or otherwise disseminated without explicit consent of JSfirm, LLC.