Job Summary:

The Assistant Director of Banquets is responsible for supporting the Director of Banquets in overseeing all aspects of banquet operations to ensure a seamless event experience for guests. This role includes managing staff, coordinating with vendors, and ensuring that all events meet the high standards expected by clients and guests. The Assistant Director of Banquets works closely with the events team to deliver exceptional service and successful events. Maximizes revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the Event Operations Department.

Primary Responsibilities:

Planning and Coordination:

• Assist in the planning and execution of all banquet events, including meetings, weddings, and conferences.
• Coordinate with clients and event planners to understand and fulfill specific event requirements.
• Collaborate with different departments (catering, audiovisual, set-up teams) to ensure successful event execution.

Staff Management:

• Assist in recruiting, training, and supervising banquet staff, ensuring high performance and adherence to service standards.
• Schedule staff assignments and manage labor costs effectively.
• Conduct performance evaluations and provide guidance for career development.

Operations Management:

• Ensure that all banquet operations adhere to health and safety regulations.
• Oversee the setup, execution, and breakdown of banquet events, ensuring timelines and standards are met.
• Maintain equipment and inventory, ensuring all banquet resources are in good working condition.

Docusign Envelope ID:

C0B94874-6C60-86F5-8019-2B1903D95744

Customer Service:

• Provide excellent customer service and handle any guest complaints or issues that arise during events.
• Implement service recovery strategies and develop guest relationships to promote repeat business.

Financial Oversight:

• Assist in developing and managing the banquet budget, tracking expenses and revenues.
• Seek opportunities to optimize venue usage and increase profitability.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of this position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of this position. Must be able to lift, push, pull, and carry a weight of 50lbs Must be able to work walking and or standing continuously for a period of 8 hours Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl Associate is often required to sit and use his or her hands and fingers to handle or feel Qualifications, Education, Experience, Skills and Abilities

• Bachelor's degree in Hospitality Management, Event Planning, or a related field preferred.
• Minimum of 3-5 years of experience in banquet or event management, with at least 2 years in a supervisory role.
• Strong leadership skills with the ability to manage and motivate a large team.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including nights, weekends, and holidays.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.