Introduction ... Overview We re always looking for talent that believes in having fun. At PENN Entertainment, you ll get to be a part of an exciting industry, where the days and nights are fast paced. You ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Responsible for learning and being familiar with all of the property s room outlets, Server functions, and for being able to answer general questions regarding the property. Anticipate the guest s needs and respond appropriately with a sense of urgency. Positively affect interactions with guests and team members. Set up and break down tables, chairs, staging, podiums, trash cans, dance floor, and banquet equipment for a variety of functions. Keep banquet areas clean and organized. Work in cooperation with other service personnel to provide a high quality of service, as well as be able to read and comprehend Banquet Event Orders. Responsible for setup and breakdown of functions and making sure the next function is set up for success. Check all supplies, ensuring adequate stock levels, restocking all necessary items. Assist with overall functions and ensure dining and serving areas are set up and maintained according to standard. Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner. Consistent attendance at company/restaurant training programs as they are scheduled. Carry out duties with attention to detail, sanitation and safety. Complete opening, closing and other side duties as assigned by the supervisors. Pass all tests given, including the training, in order to retain the knowledge needed to be an effective server. Maintain a well-groomed, neat and clean appearance. Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers. Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards. Perform all duties as assigned by management. Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Requirements Must be a minimum of 18 years of age. High School diploma or equivalent and/or six months' related experience and/or training preferred; or equivalent combination of education and experience. Basic computer knowledge. Must be able to read and write in English and have good verbal communicating skills. Experience carrying large trays with ten covers. Excellent customer service skills. Knowledge of setting up an event by following a BEO. Ability to use all equipment associated with the position, including Chafing dishes, hot boxes, various tables, chairs, staging, dance floor, podiums, trash cans, etc. Ability to inspect and maintain areas for which one is responsible. Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.