Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.

Job Description:

Amherst College invites applications for the Food Service Attendant (Retail) position (multiple openings). The Food Service Attendant (Retail) is a full-time, academic-year position. The position begins in mid-July 2026 and will transition to an academic-year schedule beginning in 2027. The expected salary range for this job opportunity is: $19.98 to $20.25 per hour. The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Click here for Benefits Information. The Food Service Attendant is responsible for contributing to an exceptional artisan craft food and beverage program in the assorted retail spaces. Working with cafe supervision, this position will be expected to prepare and produce all staple food and beverage menu options. This role serves as a primary point of contact for students, faculty, staff, and visitors, contributing directly to a welcoming, inclusive, and energetic cafe environment. Working under the guidance of Retail Supervisors, the Food Service Attendant ensures daily operations run smoothly by maintaining strict adherence to recipes, presentation standards, food safety protocols, and cleanliness guidelines. This position requires a positive attitude, a flexible approach to work, strong communication skills, and a commitment to hospitality in a fast-paced retail environment.

Food Safety and Allergen Awareness:

All Dining Services employees are responsible for understanding and implementing established food safety procedures and allergen prevention protocols. Team members must actively support and respond appropriately to individuals with food allergies to ensure a safe dining experience for all community members. Employees are expected to apply the knowledge and procedures covered in mandatory training sessions in the course of their daily duties. Maintaining these safety standards is essential to protect the health and well-being of our students, guests, and colleagues. The Food Service Attendant takes appropriate actions to support a diverse workforce and participates in the College's ongoing efforts to build and sustain a respectful, inclusive, and welcoming work environment. Flexibility, teamwork, and a willingness to assist in multiple operational areas are essential, as work schedules and assignments vary based on College needs.

Summary of Responsibilities:

Food & Beverage Prepare and serve a variety of specialty coffee, espresso, tea, and blended beverages according to established recipes and quality standards. Cook, assemble, and portion light food items, pastries, and grab-and-go options, prioritizing aesthetic arrangements. Operate and maintain specialized cafe equipment, including but not limited to espresso machines, grinders, blenders, and brewers, reporting any maintenance issues to the supervisor. Monitor inventory levels of all goods on the service floor, restocking stations proactively to prevent service disruptions. Alert supervisors to low stock levels, expired products, or item discrepancies. Assist in receiving, unpacking, and organizing stock deliveries in storage areas, practicing proper first-in, first-out (FIFO) rotation methods. Perform ongoing cleaning duties, including washing dishes, sanitizing food prep surfaces, cleaning equipment, emptying trash, and sweeping or mopping floors. Customer Service Welcome guests warmly, take food and beverage orders when needed and provide a high level of customer service that reflects the College's standards of hospitality. Demonstrate knowledge of menu items and ingredients to ensure accuracy and respond appropriately to customer questions. Maintain a clean, organized, and inviting seating and counter area for guests throughout the shift. Operate cash registers and electronic point-of-sale systems to process credit and campus ID transactions efficiently. Food Safety & Allergen Awareness Understands and implements all established food safety procedures and allergen prevention protocols. Actively supports individuals with food allergies by following proper handling, communication, and service procedures. Applies knowledge from required food safety and allergen training sessions consistently in daily work. Teamwork, Inclusion & Professional Conduct Takes appropriate actions to support a diverse workforce and participates in the College's efforts to create a respectful, inclusive, and welcoming work environment. Works collaboratively with colleagues across areas to meet operational needs.

Qualifications:

Required High School Diploma or equivalent. 1 to 3 years of related experience. Equivalent work experience in lieu of minimum education and related experience; 1-3 years of food service experience. Ability to provide courteous, professional, and responsive customer service in a high-volume dining environment. Demonstrated interpersonal skills, including the ability to communicate clearly, listen actively, and work cooperatively with colleagues, students, and guests from a wide range of backgrounds. Ability to follow verbal and written instructions, standardized recipes, and established service and safety procedures with accuracy and attention to detail. Basic understanding of food safety, sanitation, and allergen awareness, or willingness to learn and apply required protocols through mandatory training. Ability to work effectively as part of a team and to adapt to changing priorities, assignments, and service needs. Ability to maintain professionalism, patience, and composure in fast-paced or high-pressure service situations. Physical ability to stand for extended periods and to lift, carry, push, and/or pull up to 25 lbs. or more with or without reasonable accommodation. Successful completion of required reference and background checks. An acceptable criminal offender records information (CORI) check. Successful completion of pre-employment physical and lift test. Preferred Experience working in a retail service environment, such as a cafe, restaurant, catering operation, or institutional dining setting. Demonstrated experience providing inclusive, respectful service to individuals with diverse needs, including those with food allergies or dietary restrictions. Strong customer service orientation, with the ability to anticipate guest needs and respond appropriately to questions or concerns. Ability to communicate effectively across language and cultural differences. Familiarity with food safety regulations, sanitation standards, and allergen control practices. Experience working collaboratively within a team-oriented environment. Interest in professional growth within food service, hospitality, or institutional dining operations. Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen.) Review of applications will begin immediately and will continue until the position is filled. Amherst College is committed to an inclusive hiring process and will provide reasonable accommodations for candidates throughout the application and interview process upon request. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Welcome to Amherst College! We are excited to share our current openings. You are invited to explore the opportunities available and we encourage you to apply for those that are aligned with your skills and experience. Thank you again for your interest in Amherst College Amherst College, one of the premier liberal arts colleges in the nation, is located in Amherst, Massachusetts—a town of about 35,000 residents in the western part of the state. The college community includes around 1,800 students from 48 states, plus Washington, D.C., Puerto Rico, and 54 countries around the world, along with about 1,000 staff and faculty members. The scenic 1,000-acre campus features a 500-acre wildlife sanctuary and the Book and Plow Farm; three museums: Emily Dickinson Museum, Beneski Museum of Natural History , and Mead Art Museum; and multiple educational and cultural venues and resources through the Five College Consortium. Amherst College is committed to ensuring equal opportunities for everyone. Amherst College does not discriminate in admission, employment, or the administration of its programs and activities based on race, national or ethnic origin, color, religion, sex or gender (including pregnancy, sexual orientation, gender expression, and gender identity), age, disability, genetic information, military service, or any other characteristic or class protected under applicable federal, state, or local law. Amherst College complies with all relevant state and federal laws that prohibit discrimination, including Title VII of the Civil Rights Act, Title IX, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, the Equal Pay Act, and the Age Discrimination in Employment Act. If you have any related inquiries, please contact the Chief Equity and Inclusion Officer, Amherst College, P.O. Box 5000, Amherst, MA 01002-5000. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Amherst College's policy is to provide reasonable accommodation when requested by a qualified applicant. If reasonable accommodation is needed, please contact the Office of Human Resources at hr@amherst.edu. Click here for information about Title IX at Amherst.

Inquiries may be directed to:

Civil Rights and Title IX Coordinator Amherst College 79 S Pleasant Street Suite 120 Amherst, MA 01002 crtixoffice@amherst.edu Amherst.edu/offices/title-ix