What you will be doing Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival. Act as a liaison between guests and hotel departments by making reservations and following up on special requests. Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services. Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces. What we are looking for Strong communication skills verbal and written High work ethic and self-initiative Proven customer service skills, including ability to be resourceful and creative Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions Ability to stand and walk for extended periods of time Physical Requirements (In-Office Role) Ability to work in a standard office environment. Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day) Occasional standing and walking throughout the workday. Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment. Ability to communicate effectively verbally and in writing. Occasionally required to stand, walk, bend, reach, or carry items. Ability to lift and/or move 10â€"25 pounds as needed (e.g., files, office supplies). Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles). Ability to hear and participate in conversations and meetings, use phone and/or headset Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.