Banquets Concierge--Full Time $16/hr Renaissance Ross Bridge Resort and Spa - 3.8 Birmingham, AL Job Details Full-time $16 an hour 1 day ago Benefits Tuition reimbursement Employee discount Qualifications Customer communication Full Job Description As an Event Banquet Concierge, you'll be at the heart of our events, helping ensure every detail comes together seamlessly and every guest feels taken care of. You'll serve as a key point of contact for guests and event teams, anticipating needs, solving problems, and keeping communication flowing throughout each event. From weddings and celebrations to corporate meetings and special gatherings, you'll have the opportunity to be part of memorable moments while working alongside our Events, Banquets, and Operations teams.

What You'll Do:

Promote in-house facilities and have a comprehensive understanding of all hotel amenities and their hours of operation to assist guests effectively. Confer with the Host/Hostess of each function to ensure that all event specifications have been met, ensuring a seamless event experience. Familiarize yourself with each group, including knowing the contact person, meeting agenda, and any specific requirements to provide personalized service. Assist the Director of Event Operations and Event Services Manager with last-minute pop-ups, changes, or requests, ensuring flexibility and adaptability. Review the Banquet Event Order (BEO) with guests, discussing event times, locations, attendance guarantees, and other relevant details. Attend BEO Meetings as necessary to stay informed and prepared for upcoming events. Be available to handle various event setup tasks, such as arranging easels, sign placements, registration tables, and small meeting setups. Issue and follow up on Work Orders to ensure timely completion of maintenance and service requests. Report gratuities by company guidelines and federal regulations.

What We're Looking For:

Someone who is: Confident communicating with guests and team members Comfortable multitasking in a fast-paced environment Proactive and able to anticipate guest needs A strong problem-solver who can think quickly on their feet Passionate about hospitality and creating memorable guest experiences Why You'll Love this

Role:

Renaissance Birmingham Ross Bridge Golf Resort and Spa is widely recognized as one of the finest resorts in the Birmingham area and all of central Alabama. Affectionately known as "The Castle", the resort has recently undergone a beautiful renovation, a pool expansion, and the onsite golf course is the fifth-longest course in the world and a destination for golfers from around the world. The event spaces include 18 event rooms, over 25,000 feet of space, and a capacity of over 1,000 in the largest room. The resort hosts a wide array of weddings, corporate meetings, social events, and much more! As a part of the PCH Hotels & Resorts portfolio, Ross Bridge part-time associates enjoy a wide array of perks and discounts, including: Hotel, F&B, golf, and retail discounts throughout the company properties Worldwide travel discounts through Marriott Tuition reimbursement to continue your education or professional development And much more! Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.