Treatment Coordinator Strickland Orthodontics Fairhope, AL Job Details Full-time From $16 an hour 23 hours ago Benefits Paid training Paid jury duty Paid holidays Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Employee discount Qualifications Professional networking Customer communication Interpersonal skills Finance Customer service Medical scheduling High school diploma or GED Dental terminology Presentation skills Full Job Description Position Overview Our Treatment Coordinators help new patients and families move from their first consultation to beginning treatment with confidence. You'll create a welcoming experience, learn what matters most to each patient, and support the doctor during the exam. You'll then help patients understand their recommended treatment, financial options, and next steps. This relationship-driven, goal-oriented role is ideal for someone who communicates confidently, follows through, and genuinely enjoys helping people make informed decisions about their care. What You'll Do Create a warm, personalized consultation experience for new patients and families Take patient photographs and X-rays and prepare information for the doctor's examination Learn each patient's goals and help them understand the doctor's treatment recommendations Clearly present treatment fees, insurance benefits, and flexible payment options Coordinate appointments, treatment starts, records, and patient communication Build lasting relationships with patients who are still growing or not yet ready for treatment Thoughtfully follow up with patients and families as they consider their next steps Maintain accurate documentation and collaborate closely with our doctors and team What We're Looking For 3+ years of customer service experience Experience in healthcare, dental, financial services, or another relationship-focused role is preferred Connect easily with people and enjoy helping them feel confident in their decisions Are comfortable discussing finances and presenting information clearly Can balance warmth and compassion with organization and follow-through Are motivated by goals and take ownership of your results Learn quickly and are comfortable using new technology Communicate professionally and confidently with both children and adults Enjoy building relationships, understanding patient needs, and helping families confidently take the next step toward treatment What You'll Get Paid training and hands-on support so you're set up for success A tight-knit, upbeat team that values your voice and contributions Clear processes, daily team huddles, and open communication Real impact: help people feel confident and cared for every single day Perks & Benefits 401(k) matching Health, Vision, and Dental insurance Employee discounts on services and products Paid time off for vacations and holidays Schedule & Locations Monday-Friday, 7:20 AM-4:30 PM (may vary slightly based on daily needs) Reliable transportation required for rotating patient care across our five locations. Most of your time will be spent in Fairhope and Spanish Fort, with occasional Fridays in Bay Minette and Foley. Physical Requirements Ability to occasionally lift up to 40 pounds Why Strickland Orthodontics? We're more than straight teeth—we create confident, joyful smiles. As a proud part of the Baldwin County community, we're passionate about treating our patients like family and supporting a positive, people-first culture for our team. If you're ready to build a career that feels meaningful and supported, we'd love to meet you.

Job Type:

Full-time Pay:

From $16.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance On-the-job training Paid jury duty Paid time off Vision insurance

Experience:

Dental terminology: 1 year (Preferred)

Work Location:

In person