Concierge Marriott Hotel - Mobile - 2.3 Mobile, AL Job Details 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Customer communication High school diploma or GED Full Job Description Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we're not about numbers…we're about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we're constantly looking for individuals who work well together for a unified purpose. If this is what you're all about, consider joining our Team. Ascent Hospitality is looking for a uniquely qualified hospitality professional to join our team as a Concierge! The Concierge is responsible for creating a welcoming and memorable guest experience by providing personalized service, local recommendations, reservations, transportation assistance, and prompt follow-up on guest requests.

BENEFITS

Competitive Pay Health, Dental, Vision, Life Insurance, and other supplemental options 401(k) with employer match Paid PTO Uniforms provided for most positions Team Member Hotel Discount Program

ESSENTIAL FUNCTIONS

Greet guests warmly and provide professional, personalized service. Assist guests with restaurant reservations, transportation, entertainment, attractions, shopping, and other local recommendations. Maintain current knowledge of hotel services, amenities, local restaurants, attractions, events, and transportation options. Anticipate guest needs and assist with special requests, celebrations, VIP arrivals, and personalized experiences. Respond promptly and professionally to guest questions, concerns, and requests. Follow up to ensure guest requests have been completed and concerns have been resolved. Communicate guest needs and special requests to the appropriate hotel departments. Maintain effective communication with Front Desk, Housekeeping, Engineering, Food & Beverage, Sales, and hotel leadership. Provide accurate directions and information regarding the hotel and surrounding area. Maintain guest confidentiality and protect guest information. Follow all hotel safety, security, emergency, brand, and company procedures. Maintain professional appearance and conduct at all times. Must be able to work a flexible schedule, including weekends and holidays based on business needs. Perform other duties and responsibilities as requested.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

Previous hotel, concierge, guest service, or customer service experience preferred. Excellent customer service and communication skills. Professional, friendly, and approachable demeanor. Knowledge of the local area or ability to quickly learn local restaurants, attractions, entertainment, and transportation options. Strong organizational and follow-up skills. Ability to handle multiple guest requests in a professional and timely manner. Ability to remain calm and professional when addressing guest concerns. Basic computer skills and ability to learn hotel systems. Ability to work independently and as part of a team. Ability to maintain guest confidentiality.

PHYSICAL DEMANDS

Ability to stand and walk for extended periods. Ability to communicate effectively with guests and Team Members. Ability to use hands and arms repetitively and occasionally stoop, kneel, crouch, or reach. May be required to lift and/or move up to 25 pounds. Ability to perform duties in a fast-paced hospitality environment.

QUALIFICATION STANDARDS

High school diploma or equivalent required. Previous hospitality or customer service experience preferred. Previous concierge or upscale hotel experience is a plus. Must have excellent guest service and communication skills. Must be able to work effectively in a team environment. Must be able to work a flexible schedule based on hotel needs. EEO Employer