A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
About Luxe Medical Imaging Luxe Medical Imaging is redefining medical imaging in Northwest Arkansas. We combine next-generation MRI technology with a luxurious environment designed to transform fear into comfort and make advanced care feel effortless.
Our mission is simple:
deliver sharper insights, better outcomes, and an experience where every patient feels seen, valued, and empowered in their health journey. We're building a world-class team that reflects our brand — warm, professional, detail-oriented, and genuinely caring. The Role We're looking for two Patient Concierges to be the welcoming face and voice of Luxe. As our first point of contact, you'll create the calm, luxurious first impression that sets us apart from traditional imaging centers. You'll help patients feel relaxed and confident from the moment they arrive or call, while keeping operations smooth and efficient behind the scenes. This is more than a front-desk job — it's a patient experience role in a high-end healthcare setting. What You'll Do Greet every patient with warmth and professionalism, creating a calm, upscale environment Manage check-in using our modern EHR system (Athenahealth) Handle appointment scheduling, phone inquiries, and multi-line systems with ease Verify insurance and support billing processes Coordinate with clinical staff to ensure seamless care and follow-up Maintain accurate records while upholding the highest HIPAA standards Assist with administrative tasks and help keep our beautiful facility running smoothly Contribute to the overall patient journey — turning what can be an intimidating experience into one that feels effortless and supportive What We're Looking For A friendly, positive, and polished presence — you naturally make people feel comfortable Strong organizational skills and attention to detail Excellent communication and customer service abilities Experience in a medical office, dental clinic, or similar healthcare setting is a plus , but we will train the right person Comfort with computers, phones, and learning new systems (Athenahealth experience preferred) Bilingual abilities are a big advantage Energy, reliability, and a genuine desire to help others Why Join Luxe? Be part of something new and exciting — a premium imaging center focused on patient comfort and clinical excellence Work in a beautiful, modern facility with a supportive, growing team Make a real difference in how people experience healthcare in our community Room to grow as we expand in 2025 and beyond If you're organized, warm, professional, and thrive in a fast-paced yet caring environment, we want to meet you.
