Medical Concierge / Front Desk Receptionist Scottsdale, AZ | Full-Time | In-Person About Us We're a thriving functional medicine practice in Scottsdale focused on helping patients feel and live their best through wellness programs. We offer personalized care, nutrition, hormone optimization, and MeRT brain treatment amongst other options. We take the patient experience seriously. From the moment someone walks through our doors, we want them to feel welcomed, cared for, and confident that they're in the right place. The Role We are looking for a warm, polished, and highly personable Medical Concierge to be the face of our practice. This is a true front-desk position. You'll spend your day welcoming patients, answering phones, scheduling appointments, checking patients in and out, and making sure the front office feels organized, professional, and inviting. If you genuinely enjoy people, remember names and faces, notice the little things, and take pride in creating a great experience for others, you'll probably love this role. What You'll Do Create an Exceptional Patient Experience Warmly greet every patient who walks through the door Learn patients' names and make them feel recognized and welcome Check patients in and out efficiently Answer incoming calls professionally and promptly Respond to patient messages and route questions to the appropriate team member Help patients schedule and reschedule appointments Clearly communicate appointment instructions and next steps Keep patients informed if schedules are running behind Make sure the reception and waiting areas are always clean, organized, stocked, and welcoming Help oversee in office seminars or webinar 1-2x per month, generally on Tuesdays 5:00pm - 7:30pm Manage the Front Desk Maintain an accurate daily appointment schedule Collect and confirm required patient paperwork Process payments and provide receipts when needed Maintain accurate patient information in the EHR Coordinate with providers and the clinical team throughout the day Handle basic administrative tasks Assist patients with supplement purchases and other simple front-desk requests Follow established opening and closing procedures Assist in scheduling outside reps for lunch meetings Who We're Looking For Healthcare experience is helpful, but we're especially interested in someone with a hospitality mindset .

You should be someone who:

Is naturally warm, friendly, and engaging Loves interacting with people throughout the day Presents yourself professionally Is comfortable answering phones and speaking with patients Is organized and pays attention to details Notices what needs to be done without constantly being asked Understands that an exceptional patient experience is built through small details Has passion for health and wellness! Why Join Us You'll be part of a close-knit practice where patients come to us because they're looking for a different kind of healthcare experience. This isn't a traditional medical office where patients are rushed in and out. We build relationships with our patients, and the Medical Concierge plays an important role in making every person who walks through our doors feel welcome and cared for.

Benefits:

Health insurance reimbursement (you get money toward this) Paid time off Bonuses based on production

Schedule:

Full-time, in-person 8:30am - 5:00pm with a 30 minute lunch break. Allowed to take a ½ day on Fridays if assisted with after hours event

Location:

Scottsdale, AZ 85255 Application Questions What is your expected hourly rate? What is your active email address? Tell us about a job where you were responsible for creating a great customer, guest, or patient experience. Have you worked in a medical office in the past? Ability to

Commute:

Scottsdale, AZ 85255 (Required)

Work Location:

In person

Pay:

$19.00 - $22.00 per hour

Benefits:

Health insurance Paid time off Application Question(s): What is your expected salary? What is your active email address?

Experience:

patient coordination: 1 year (Required) Ability to

Commute:

Scottsdale, AZ 85255 (Required)

Work Location:

In person