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Sheraton Agoura Hills Hotel

Luggage Attendant/Concierge

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What they do

A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.

$43,387 / year median in California

+11% projected growth

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Job Description

Sheraton Agoura Hills:
Bellman/Concierge Responsibilities and Duties Provides warm and welcoming experience for all guests and visitors. Greets arriving and departing guests and assists with luggage. Guides guests to room and explains features of room. Answers phone at the front desk when required during busy periods. Picks up & delivers messages, packages, dry cleaning, etc. Answers questions about the hotel, hotel amenities, and local area attractions. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. Qualifications and Skills Must be able to lift up to 75 pounds and push a cart weighing up to 150 pounds Must be able to work flexible schedules including nights, weekends, and holidays Must be customer-service orientated and have excellent hospitality skills Must have previous customer service experience
Job Types:
Full-time, Part-time Job Type:
Part-time Pay:
From $16.90 per hour
Work Location:
In person