Member Services Associate Confidential Encinitas, CA Job Details Part-time $20 an hour 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Personal service client interaction documentation Sales support Patient scheduling systems Customer relationship building Client onboarding Experience working in the beauty industry Medical software Phone communication Standard Operating Procedures (SOPs) implementation Operations coordination Greeting customers Team scheduling Assisting medical staff Managing clients in a customer support role Key Performance Indicators Analysis skills Post-sales client support Client retention Customer relationship management Handling patient inquiries 1 year Care coordination Standard operating procedures (SOPs) Guest direction assistance Clinical staff scheduling Communication skills Entry level Office phone management Full Job Description About Us We are a next-generation wellness and human optimization center based in North County San Diego. We serve high-performing individuals who are deeply committed to improving their health, recovery, and longevity. Our model blends clinical precision with a concierge-level experience, integrating advanced services such as IV Vitamin Therapy, Hyperbaric Oxygen Therapy, Cryotherapy, Red Light Therapy, PEMF, and Acoustic Wave Therapy. We are building a team of professionals who don't just "work in wellness"—they live it. Individuals who value performance, resilience, and long-term health, and who take pride in delivering an exceptional client experience. This is not a traditional clinic role. This is an opportunity to be part of a system designed to help people take control of their health, extend their performance, and invest in their longevity. If you are someone who values growth, energy, and impact—and you want to work in an environment where your presence directly shapes the client experience—this role is for you. Position Overview We are seeking a Member Services Associate for a full-time role that blends clinical care with an elevated member experience and front desk operations. This is an experience-first role supported by customer service expertise. You will help shape the member experience by guiding them through their sessions, ensuring safety, and creating a seamless, elevated environment. Personable, energetic, and client-focused Interested in health, wellness, and longevity Comfortable operating in both clinical and hospitality settings Client Experience & Front Desk Responsibilities Welcome clients and create a warm, elevated, concierge-style experience Answer phone calls, texts, emails, and PatientNow messages promptly and professionally Assist clients with scheduling, service questions, and membership inquiries Build rapport with members and create a welcoming environment Educate clients on services and guide them through their sessions Support membership conversations and transition into sales after member onboarding period Contribute to KPIs related to client conversion and retention Support membership and package sales through education and relationship-building Technology & Session Management Walk clients to service rooms and ensure smooth transitions between services Monitor clients during sessions to ensure safety and comfort Maintain cleanliness and operational readiness of all equipment Team Coordination & Administrative Operations Coordinate daily schedules for providers, nurses, and wellness staff Assist with organizing and maintaining SOPs (Standard Operating Procedures) Support communication between front desk staff and clinical/nursing teams Help ensure operational flow between appointments, services, and rooms Assist with onboarding systems and internal administrative processes Monitor appointment flow and help troubleshoot scheduling conflicts Maintain accurate client notes and communication within PatientNow Support inventory awareness and operational organization when needed Qualifications Friendly, professional, and hospitality-driven Highly organized and detail-oriented Comfortable multitasking in a fast-paced environment Passionate about wellness, health, recovery, and human performance A strong communicator with excellent interpersonal skills Coachable and eager to learn Professional in appearance, communication, and conduct Requirements Customer/Client Focus Teamwork Orientation Problem Solving/Analysis Communication Proficiency Ethical Conduct Stress Management/Composure Discretion Preferred Background Experience in aesthetic, wellness, or recovery-based environments Interest in health, performance, and longevity optimization Experience in client-facing or hospitality-driven roles Experience using scheduling or CRM software (PatientNow experience is a plus) Experience working in a team-oriented environment Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This position operates in a professional wellness environment that blends clinical care with advanced recovery technologies. The role includes both front desk operations and hands-on client support within treatment areas. Physical Demands The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to stand, walk, and move throughout the facility Frequent use of hands to assist clients and operate equipment Ability to monitor and assist clients during sessions Ability to lift or move light equipment as needed Position Type / Expected Hours of Work This is a part-time position, for two days a week. Core hours are Monday through Friday, 9:00 AM to 5:00 PM, with future availability required for weekend shifts as the business grows. Preferred Education and Experience 1. College degree (preferred, not required) 2. 1-2 years of related clinical or wellness experience 3. Experience with healthcare or wellness software systems Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Pay:

$20.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person