Gold Crush Climbing Gym is a dynamic, multi-faceted climbing gym with a strong focus on community building. Our Front Desk team wears many hats — customer service, risk management, operations, and more. We're looking for outgoing, friendly, confident, and capable people from varied backgrounds who take pride in reliability, attention to detail, follow-through, initiative, and leading by example. A genuine enjoyment of climbing is important. Prior climbing experience and technical knowledge are a plus, but we provide full training. Above all, we value staff who are committed to delivering an exceptional experience for every customer.

Qualifications & Requirements:

Please reach out to us if you have questions about anything outlined here. Ability to start training in Grass Valley, CA in mid-October 2026 with a full schedule starting early November Ability to offer an 18 month commitment Strong communication skills and work ethic Must be efficient and maintain a reliable schedule Positive attitude and demeanor Possess and implement excellent problem solving skills Able to work in a multi-faceted, high-paced customer oriented environment Maintain a growth mindset and commit to ongoing professional growth as a member of our team Experience with gym management software (preferred, not required) Excellent communicator, motivator, critical thinker and collaborator Organized, detail oriented and excellent time management Ability to work independently and collaboratively Ability to receive and adapt to growth oriented feedback Previous climbing experience and knowledge is preferred

Position Responsibilities:

Deliver consistent, excellent customer service at the front desk and throughout the facility Handle new member onboarding/orientations Manage check-ins, verify active memberships/paperwork, and update customer info Answer phones, take messages, and provide info on classes, programs, and events Operate cash register and POS system Promote and sell memberships, passes, retail items, and instruction products Keep snacks, merchandise & supplies stocked and assist with inventory updates Maintain a clean, organized facility (bathrooms, vacuuming, etc.) Enforce gym policies and risk-management standards Conduct regular facility walk-throughs; address hazards (pad damage, belay tags, technique issues) and give basic climbing instruction, as needed Administer top-rope belay tests to Gold Crush standards Help with facility tasks during slow periods (cleaning, repairs, maintenance, towel/supply management) Represent the company positively to staff, customers, and the community Support Gold Crush management with marketing, gathering content, and other tasks as assigned Participate in reviews, feedback, and staff trainings

Codeword:

Dyno Other duties as assigned Hours & Availability Average 25 hours per week with the following schedule: Tuesday - Friday 3:30-8:30pm Saturday 9:30am - 2:30pm Additional hours may be available on an as-needed basis for gym events, group bookings, larger maintenance projects, etc. Minimum 3 weeks advanced notice required for time off requests. Compensation Hourly compensation starting at $17/hr Employee membership with free access to all programs and classes Complimentary membership for one significant other or family member 1 free yoga class per week at Wild Mountain Yoga and 50% off any additional classes in the same week Access to pro-deals through our outdoor industry partners

Pay:

From $17.00 per hour Application Question(s): Why are you interested in working at a climbing gym? Please describe your previous, relevant experience for this job and why you think you would be a good fit. Please review the scenario below and list the tactics you would utilize to manage it.

Scenario:

You're helping a member fix their door access when a guest asks if they can get a membership started. As you're addressing these guests, a party of 4 comes in wanting to get drop in passes. How would you manage this? What is the code word? Please tell us why you'd make a great addition to the Gold Crush team? If hired, how long do you plan to be able to keep this position? Will you be leaving the area for school breaks or extended periods of time? Does it work for you to commit to a minimum of 18 months in the position? Please explain. Please describe your customer service experience.

Work Location:

In person