Job Req ID:

107532

Job Type:

Full-time Work Category:

Onsite, Application Close Date:

08/26/2026

Sponsorship:

Not Available Compensation:

$21.92 - $29.62 Gallo Privacy Policy\nWe are GALLO\nWe're a family-owned company with a 90+ year legacy, that's consistently recognized as a Glassdoor \"Best Places to Work.\" GALLO's sustainably driven, luxury wine portfolio includes iconic brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant (U.S. importer and exporter of fine wines). You can find our complete portfolio here.\nView our Corporate Values and Mission Statement here.\nA Taste of What You'll Do\nAs a Guest Ambassador, you'll create memorable first impressions and deliver exceptional hospitality experiences for every guest who visits our winery. Serving as the primary point of contact for reservations, walk-in visitors, and special events, you'll welcome guests with professionalism, warmth, and enthusiasm while helping curate experiences tailored to their interests and needs.\nIn this highly interactive role, you'll manage guest reservations, coordinate seating, support special requests, provide winery and local area information, and help create seamless experiences from arrival through departure. You'll collaborate closely with hospitality and retail teams to ensure guest needs are anticipated and exceeded while maintaining smooth daily operations.\nYou'll also support retail and tasting room activities by assisting with merchandise and wine displays, maintaining guest-facing spaces, processing transactions, and ensuring the property is welcoming and well-prepared. This dynamic position is ideal for someone who enjoys engaging with people, thrives in a fast-paced environment, and takes pride in creating exceptional guest experiences while contributing to a collaborative and team-oriented culture.\nWhy Rombauer?\nFounded in 1980 by Koerner and Joan Rombauer, Rombauer Vineyards has been producing acclaimed wines from Napa Valley, Sonoma County, the Sierra Foothills, and the Santa Lucia Highlands ever since. Our winery is known for its high-quality wines, exceptional vineyard sites, family-style hospitality, and commitment to sharing the Joy of Wine with the world.\nWhat You'll Need High school diploma or State-issued equivalency certificate plus 1 year of hospitality, customer service or event support experience.\nSkilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.\nSkilled in writing simple correspondence.\nSkilled in adding, subtracting, multiplying and dividing using whole numbers.\nSkilled in carrying-out simple instructions furnished in written, oral, or diagram form.\nRequired to be at least 21 years of age or older.\nRequired to work holidays, evenings and weekend's (Saturday and Sunday) at various hours. Work schedule subject to change based on needs of the business.\nExperience in a team-oriented environment.\nSkilled in conflict resolution.\nLift and move up to 45 lbs.\nRequired to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.\nRequired to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description. How You'll Stand Out Associates degree; OR High school diploma or State-issued equivalency certificate plus 2 years of hospitality, customer service or event support experience reflecting increasing levels of responsibility.\nExperience in wine industry.\nExperience in Point of Sale (Commerce 7 and Tock) systems.\nSkilled in the use of MS Outlook and MS Excel at a basic level. Excellent communication, customer service and organizational skills, especially attention to detail. Experience writing routine reports and correspondence. To view the full job description, please click here.\nOur Benefits & Perks\nWe are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.\nThe Fine Print The Company does not sponsor for employment-based visas for this position now or in the future.\nWe offer a broad salary range to allow for long-term growth. Actual compensation paid within the range will be determined by multiple factors, including, but not limited to, education, experience, knowledge, skills and abilities, internal equity, and alignment with market data. Although we estimate the successful candidate hired into this role will be placed between the entry point and middle of the range, the decision will be made on a case-by-case basis related to these factors. In addition to the salary, this position may be eligible for bonuses, incentive plans, or participate in tasting room tip pools, as applicable.\nThis position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance. It is the Company's policy for job postings to be open to internal candidates for a minimum of 5 days and to external candidates, if applicable, for a minimum of 3 days. 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