VISITOR ENGAGEMENT ASSOCIATE ORGANIZATION OVERVIEW

Love science and wildlife? Want to make a difference every day in the lives of children and their families? If so, we want to hear from you! Celebrating our 72nd year, CuriOdyssey is a children's science museum and zoo located in the Coyote Point Recreation Area in San Mateo County, California, overlooking the San Francisco Bay. As a team member at CuriOdyssey, you will have the opportunity to share your love of science and wildlife with children and their families. At CuriOdyssey, we honor nature, have empathy for people and animals, and value STEAM education. We are proud to present unique experiences that help our guests connect with, and appreciate, the natural world. ___________________________________________________________________

POSITION SUMMARY

The Visitor Engagement Associate is an enthusiastic customer service professional who assists guests at our ticketing/front desk and gift shop. Our Visitor Engagement team is upbeat, outgoing, welcoming, knowledgeable, and professional at all times, and lives to serve our guests and help facilitate a fun and memorable experience for children and their families. The Visitor Engagement Associate also assists with evening events as needed, including weddings and corporate rental events. Visitor Engagement Associates work as part of a team, often alongside one or more coworkers, and sometimes independently with limited supervision. ___________________________________________________________________

ESSENTIAL DUTIES & RESPONSIBILITIES

Welcome all CuriOdyssey visitors, volunteers, and fellow staff team members with a genuine greeting and a smile. Be knowledgeable about our products, services, and merchandise and answer customer questions. Perform the daily opening and closing procedures consistently, including walking through the animal exhibits, unlocking doors, and ensuring that all exhibits are on and functioning properly. Sell admissions, memberships, and merchandise. Ring up transactions correctly using the POS system. Stock & merchandise throughout the day, if needed. Store products include books, toys, drinks, snacks, etc. Communicate needs to the Manager throughout the day for front desk supplies and gift shop inventory. Regular communication via radio with individuals throughout the CuriOdyssey staff team and for the handling of emergency situations. Answer phones and in-person inquiries with courtesy and professionalism. Light housekeeping duties (cleaning exhibits and the front desk at the start and end of the day; bending and reaching to pick up exhibit items; replacing printer toner and/or drum; etc.). ____________________________________________________________

MARGINAL DUTIES

Printing, cutting, and/or folding necessary items for distribution at the front desk. Laminating signage. Assist birthday families with check-in while providing a warm welcome and all needed information about their birthday party. Assist groups with check-in, provide all necessary information for their visit, and make them feel welcome. ____________________________________________________________

REQUIRED SKILLS / ABILITIES

Excellent verbal and written communication skills. Positive, friendly demeanor. Familiarity with Google Suite, Microsoft Office Suite, or related software. Money handling skills. Dependable and reliable. Ability to multitask and prioritize competing responsibilities. Merchandising skills a plus. Demonstrated ability to apply sensible & sound thinking when handling situations. Ability to communicate in English (multi-lingual is a plus). ____________________________________________________________

QUALIFICATIONS / EDUCATION / CERTIFICATES / EXPERIENCE

High School Diploma or equivalent Minimum 1 year of customer service experience Minimum 6 months cash handling experience Experience in a museum setting or admissions-based setting, and/or working with children, a plus. ____________________________________________________________

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical ability and endurance to carry and lift heavy materials, up to 50 pounds Frequently move from a sitting to standing position Bending, reaching, and twisting may be required Frequent sitting Frequent typing and reviewing information on a computer screen Occasionally climbing stairs Occasionally enduring inclement weather ____________________________________________________________

PSYCHOLOGICAL DEMANDS

The psychological demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Being interrupted frequently Regularly multi-tasking Regularly working as part of a team Occasionally dealing with upset or otherwise challenging guests/customers Regularly having to "think on your feet" Occasionally moving from one department to another to support the whole team ____________________________________________________________

WORK ENVIRONMENT

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Noise level is moderate to high Work is in a public space Temperature varies depending on the season Work could be required both indoors and outdoors Work speed can vary from sedate to very busy ____________________________________________________________

COMPENSATION, SCHEDULE & BENEFITS

Pay Rate:

$25.00/hour

Status:

This is a full-time, hourly, non-exempt position beginning October 2026 .

Schedule:

The general work schedule is 8 hours per day, with preferred availability Sunday through Thursday, between 9:00am - 5:30pm. At least one weekend work day is required.

Benefits:

All employees receive mandated benefits as required by law (e.g., Paid Sick Leave, Social Security, workers' compensation). As a regular full-time employee, you are also eligible for the additional benefits including vacation, holidays, personal time, and health insurance. ____________________________________________________________ CuriOdyssey seeks to build a diverse work team and encourages applications from candidates who will add to that diversity. CuriOdyssey is an equal opportunity employer and considers applicants for all positions without regard to age, race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity or expression, sexual orientation, military or veteran status, or any other status protected by federal, state, or local laws.

Pay:

$25.00 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person