A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
Resident Services Associate Oakmont Gardens | 301 White Oak Drive, Santa Rosa, CA 95409
Pay Range:
$20-$24 Schedule (Full-Time): 10PM-6AM Be the Helping Hand. Be the Welcoming Face. Be the Connection. At Oakmont Gardens, the Resident Services Associate is a unique blended role combining hands-on resident care, concierge hospitality, and wellness-related administrative support. This position is generally divided between Resident Care Associate duties (40%), Concierge duties (40%), and Wellness clerical support (20%).
What You'll Do:
Assist Assisted Living residents with activities of daily living, including dressing, grooming, bathing, toileting, eating, mobility, and positioning. Respond to resident call systems, assist with transfers and escorts, and report changes or concerns promptly. Provide front desk coverage and warmly welcome residents, families, guests, vendors, and service providers. Answer and direct calls, assist with routine requests, manage visitors, packages, mail, and community communications. Monitor community entrances and security systems according to established procedures. Maintain accurate resident information, directories, status lists, logs, calendars, and other administrative records. Assist with scheduling assessments, appointments, meetings, and other resident-service activities. Support communication and documentation between residents, families, staff, physicians, and outside providers as directed. Maintain resident privacy, confidentiality, safety, and professionalism at all times.
What We're Looking For:
High school diploma or equivalent required. Senior living, caregiving, resident services, concierge, or front desk experience preferred. Strong communication, organization, and customer service skills. Comfortable balancing hands-on resident care with front desk and administrative responsibilities. Working knowledge of Microsoft Office, email, and general office equipment. Ability to multitask, solve routine problems, and recognize when concerns should be escalated. Must be able to perform the physical requirements of resident care, including standing, walking, bending, transferring, transporting, turning, and positioning residents as needed.
Hospitality Promises We Live By:
We greet warmly, by name and with a smile. We treat everyone with courteous respect. We anticipate needs and respond promptly. We always ask, "Is there anything else I can do for you?" We maintain professionalism and attention to detail at all times. Why Work at Oakmont Gardens? Build meaningful relationships with residents and their families. Gain experience across resident care, hospitality, and wellness operations. Be part of a collaborative senior living team. Make a meaningful impact every day in the lives of our residents. Apply Today Oakmont Gardens is an Equal Opportunity Employer
