Concierge, Ranch

Alisal, a luxury 10,500 private acre, working Ranch and Resort in the heart of Santa Barbara Wine Country is seeking an experienced and service-oriented Concierge to join our Team. This full-time regular position is responsible for serving Ranch guests, group customers, and visitors primarily via phone and email with occasional guest-facing interactions. Concierge is responsible for curating guests' itineraries during their stay, organizing amenities, sharing information about Alisal offerings and experiences, as well as working closely with all departments to cater to our guests' every need. Concierge partners directly with the Front Desk and Bell teams.

QUALIFICATIONS

Prior customer service experience, ideally 2 years in a hotel or other similar hospitality setting. Computer literate (Outlook, Microsoft, Teams, Excel). Desire to establish outstanding, authentic, and memorable interactions with internal and external guests. Integrity, dependability, and adaptability. Skilled at multi-tasking, heightened attention to detail, speed, accuracy, and organization. Commitment to confidentiality. Ability to lift, push, and pull minimum 40 lbs. Able to work on site and to stand, sit, walk, and move continuously for duration of shift. Ability to work indoors, occasionally outdoors, and in varying temperatures.

REQUIREMENTS

Must be able to present proof of identity and legal right to work in the United States post offer, pre-employment. Conditional offer subject to criminal background check. Open availability to accommodate varying schedules as well as being able to work on weekends and holidays.

PAY AND BENEFITS

Position pay starts at $22 per hour and is eligible for a portion of the ranch fee. Free meals. Exceptional perks and discounts for use of Ranch services and facilities. Health benefits (Medical, Dental, Vision, Life, and Long-Term Disability Plans); 401(k) with employer match, subject to eligibility requirements. To apply, please visit Alisalranch.com Alisal, a luxury 10,500 private acre, working Ranch and Resort in the heart of Santa Barbara Wine Country is seeking an experienced and service-oriented Concierge to join our Team. This full-time regular position is responsible for serving Ranch guests, group customers, and visitors primarily via phone and email with occasional guest-facing interactions. Concierge is responsible for curating guests' itineraries during their stay, organizing amenities, sharing information about Alisal offerings and experiences, as well as working closely with all departments to cater to our guests' every need. Concierge partners directly with the Front Desk and Bell teams.

QUALIFICATIONS

Prior customer service experience, ideally 2 years in a hotel or other similar hospitality setting. Computer literate (Outlook, Microsoft, Teams, Excel). Desire to establish outstanding, authentic, and memorable interactions with internal and external guests. Integrity, dependability, and adaptability. Skilled at multi-tasking, heightened attention to detail, speed, accuracy, and organization. Commitment to confidentiality. Ability to lift, push, and pull minimum 40 lbs. Able to work on site and to stand, sit, walk, and move continuously for duration of shift. Ability to work indoors, occasionally outdoors, and in varying temperatures.

REQUIREMENTS

Must be able to present proof of identity and legal right to work in the United States post offer, pre-employment. Conditional offer subject to criminal background check. Open availability to accommodate varying schedules as well as being able to work on weekends and holidays.

PAY AND BENEFITS

Position pay starts at $22 per hour and is eligible for a portion of the ranch fee. Free meals. Exceptional perks and discounts for use of Ranch services and facilities. Health benefits (Medical, Dental, Vision, Life, and Long-Term Disability Plans); 401(k) with employer match, subject to eligibility requirements. To apply, please visit Alisalranch.com