POSITION OVERVIEW

The Guest Experience Coordinator at the Adventure Inn Durango plays a vital role in ensuring a welcoming and seamless experience for all guests. This position is responsible for handling front desk operations, assisting guests with check-in and check-out, maintaining a clean and inviting lobby, addressing guest concerns, securing the property in the evenings, and being on-call after hours to assist with any guest needs. This role requires excellent communication, problem-solving skills, and a commitment to outstanding customer service.

KEY RESPONSIBILITIES

Greet and assist guests with check-in and check-out procedures efficiently and professionally. Ensure the lobby and common areas remain clean, organized, and welcoming for guests. Address and resolve guest concerns or issues promptly to ensure a positive experience. Provide guests with information about the hotel, local attractions, and services. Lock up the property in the evenings, ensuring all security protocols are followed. Monitor and respond to guest calls after hours as needed. Handle reservation inquiries, modifications, and cancellations as necessary. Process payments, issue room keys, and maintain accurate guest records. Collaborate with housekeeping and maintenance teams to ensure smooth operations. Uphold company policies and ensure compliance with safety and security regulations.

WORK SCHEDULE

Summer Hours:

Monday and Wednesday, 2:00 PM - 10:00 PM.

Winter Hours:

Monday and Wednesday, 2:00 PM - 9:00 PM. On-call after hours to assist guests with urgent needs.

QUALIFICATIONS

Previous customer service or front desk experience preferred. Strong communication and interpersonal skills. Ability to multitask and handle guest concerns professionally. Basic computer skills and familiarity with reservation systems a plus. Dependable, detail-oriented, and able to work independently. Comfortable handling phone calls and assisting guests remotely when on-call. Ability to remain calm and resourceful in stressful situations. Join us in creating unforgettable experiences for our guests while advancing your career in the vibrant world of hospitality!

Job Type:

Part-time Pay:

$16.00 - $18.00 per hour Application Question(s): Have you worked in a customer service role previously?

License/Certification:

Driver's License (Required) Shift availability: Night Shift (Required) Ability to

Commute:

Durango, CO 81301 (Required)

Work Location:

In person