Member Concierge (Front Desk/Reception) Hammer & Nails | Grooming Shop for Guys - 2.0 Doral, FL Job Details Part-time | Full-time From $18 an hour 1 hour ago Benefits Paid time off Flexible schedule Qualifications Spanish Customer service English Cash register POS Computer skills Phone etiquette Cash handling Full Job Description Receptionist / Front Desk Associate (Bilingual) Requirements (No Exceptions): Must be 21 years of age or older Must be bilingual in English and Spanish Position Overview We are seeking a friendly, energetic, and sales-driven Receptionist / Front Desk Associate to be the first point of contact for our clients. This role is essential to creating a welcoming experience, supporting daily shop operations, and achieving sales goals through excellent customer service and product knowledge.

Reports To:

Owner, Shop Manager, or Assistant Shop Manager Key ResponsibilitiesCustomer Service & Sales Provide a warm and professional welcome to all clients Ensure a smooth transition from client arrival to service and checkout Understand client needs and recommend appropriate services, memberships, and retail products Clearly explain shop policies, pricing, and payment options Handle and resolve customer service issues promptly and professionally Conduct shop tours when requested Administrative & Front Desk Duties Greet clients and check in members and guests Answer incoming phone calls and respond appropriately Schedule, confirm, and manage appointments Promote and sell memberships and retail products Ensure opening and closing procedures are followed Account for and balance cash and payments daily Distribute staff tip envelopes at the end of each day Maintain overall shop cleanliness and organization Provide general administrative and clerical support Qualifications Previous sales and customer service experience required Strong communication, phone, and computer skills Basic math and cash-handling skills Ability to multitask and prioritize in a fast-paced environment Outgoing, cheerful, engaging, and energetic personality Resourceful, dependable, and self-motivated Strong interpersonal and leadership qualities Ability to work weekends, including Sundays Ideal Candidate Traits Positive attitude and professional appearance Comfortable upselling services and products Team-oriented with respect for coworkers and leadership Adaptable and thrives in a dynamic shop environment

Job Types:

Full-time, Part-time Pay:

From $18.00 per hour

Benefits:

Flexible schedule Paid time off Ability to

Commute:

Doral, FL 33166 (Required)

Work Location:

In person