Job Overview We are seeking a dedicated and professional Lead Concierge to oversee our front-line guest services and ensure an exceptional experience for all visitors. The Lead Concierge will serve as the primary point of contact, managing daily operations, coordinating guest needs, and supporting team members. This role requires strong leadership, excellent communication skills, and a commitment to delivering personalized service in a fast-paced environment. The ideal candidate may have experience as a Medical Assistant or in similar customer-facing roles within healthcare or hospitality settings. Responsibilities Supervise and coordinate the daily activities of the concierge team to ensure smooth operations and high-quality service delivery. Act as the primary point of contact for guests, providing personalized assistance and addressing inquiries efficiently. Manage appointment scheduling, visitor check-ins, and other administrative tasks related to guest services. Collaborate with other departments to facilitate seamless communication and meet guest needs effectively. Train, mentor, and support team members to uphold service standards and improve overall performance. Handle escalated issues with professionalism and resolve conflicts promptly to maintain guest satisfaction. Maintain a welcoming environment by ensuring the concierge area is organized, professional, and inviting. Assist with special requests or accommodations as needed, leveraging relevant experience such as that of a Medical Assistant when applicable. Qualifications Proven experience in customer service roles, preferably within healthcare, hospitality, or related fields; experience as a Medical Assistant is advantageous. Strong leadership skills with the ability to motivate and manage a team effectively. Excellent communication and interpersonal skills to interact confidently with guests and staff. Ability to multitask efficiently in a dynamic environment while maintaining attention to detail. Professional demeanor with a friendly attitude and problem-solving mindset. Prior experience in administrative tasks such as scheduling or visitor management is preferred. Flexibility to adapt to changing priorities and guest needs. This position offers an opportunity for a motivated individual to lead a dedicated team while providing outstanding service that enhances the overall guest experience.

Pay:

$25.08 - $30.20 per hour Expected hours: 40.0 per week

Benefits:

401(k) Paid time off

Work Location:

In person