Job Overview We are seeking a friendly and professional Fitness Concierge to enhance the guest experience at our upscale fitness center. The ideal candidate will serve as the primary point of contact for guests seeking fitness and wellness services, ensuring a seamless and personalized experience. This role requires excellent customer service skills, a welcoming demeanor, and the ability to manage multiple guest interactions efficiently. Previous experience in hospitality, front desk operations, private club or guest services is preferred. The Fitness Concierge plays a vital role in promoting guest satisfaction and fostering a positive environment that encourages repeat visits. Responsibilities Greet guests warmly upon arrival and assist with inquiries related to fitness and wellness and spa amenities Manage reservations for fitness classes, personal training sessions, and spa services Provide information about fitness facilities and wellness programs Coordinate with other departments to ensure guest requests are fulfilled promptly and accurately Maintain cleanliness and organization of the front desk area and fitness center Handle guest check-ins and related fitness services with professionalism and courtesy Respond to phone calls with proper phone etiquette, providing clear information and assistance Assist in resolving guest concerns or issues related to fitness services in a timely manner Support the overall guest experience by offering personalized recommendations based on individual preferences Skills Strong customer service skills with a friendly, approachable demeanor Excellent communication skills, including phone etiquette and professional interaction at the front desk Experience in hospitality, hotel front desk operations, or restaurant guest services preferred Exceptional time management skills to handle multiple guest requests efficiently Knowledge of fitness and wellness programs Ability to work well under pressure while maintaining a positive attitude Prior experience in hospitality or resort environments enhances understanding of guest relations and service excellence

Job Type:

Part-time Pay:

$16.00 - $18.00 per hour

Benefits:

Flexible schedule

Work Location:

In person