Guest Relations Coordinator

Guest Relations Coordinator 3.9 3.9 out of 5 stars

Job Summary:

The Guest Relations department at The Breakers is seeking a talented and dedicated individual to join our team as a Coordinator. This role combines the responsibilities of the Front Desk, Concierge, and Call Center to provide exceptional guest service. As a Guest Relations Coordinator, you will have the opportunity to gain invaluable experience in the hospitality industry while delivering impactful and memorable service to our guests.

Qualifications:

Strong organizational skills and attention to detail are essential for success in this role. Proficiency in computer systems and software is required. Excellent written and verbal communication skills are necessary for effectively engaging with guests. A proactive and self-motivated mindset is essential for self-development and growth. The ability to work in a fast-paced environment and prioritize multiple tasks is crucial. A flexible schedule, including availability on holidays and weekends, is required.

Responsibilities:

Serve as the main point of contact for guests, providing exceptional service and assisting with inquiries and requests. Manage guest check-in and check-out processes, ensuring accuracy and efficiency. Coordinate guest transportation, dinner reservations, and other concierge services. Respond to phone calls and emails in a professional and timely manner. Maintain accurate guest records in the computer system. Handle guest complaints and ensure appropriate follow-up and resolution. Collaborate with other departments to ensure seamless guest experiences. Stay up-to-date with local attractions, events, and services to provide recommendations to guests.