Description:

Patient Experience Concierge is the Hospital's Director of First Impression responsible for the patient and family member's initial needs. Responsible for connecting patients/family with accurate information. Maintain relationships with supporting departments. Demonstrate excellence customer service skills & positive interpersonal skills when dealing with others including patients of all ages, families, community members, and employees. Acknowledges, greets and assists visitors. Represents the hospital positively, interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. Uses strong communication skills to serve as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to a complaint, problem, or special need. Coordinates patient and guest services for reception area. Estimated pay range for this position is $16.00 - $17.84 / hour depending on experience.

Qualifications:

Degrees:

High School Diploma, Certificate of Attendance, Certificate of Completion, GED, or equivalent training or experience.

Additional Qualifications:

Bilingual (English & Spanish) preferred. Computer knowledge and proficiency in Microsoft Office Outlook and Excel. Previous experience in customer services required. Flexibility in work schedule. Strong verbal communication skills and strong follow-through skills.

Minimum Required Experience:

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