A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
Concierge Turnberry Ocean Colony Master Association Inc - 4.0 Sunny Isles Beach, FL Job Details 14 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Productivity software
Full Job Description Job Title:
Concierge/Front Desk Department:
Concierge Supervisor:
Concierge Manager Turnberry Ocean Colony is a premier luxury residential community located along the beachfront of Sunny Isles, Florida. Renowned for its world-class amenities, elegant environment, and commitment to exceptional service, Turnberry offers a professional yet welcoming workplace culture. Our team takes pride in upholding the highest standards of excellence, working together to deliver an unparalleled experience for our residents and guests.
POSITION SUMMARY
Ensure the highest level of resident and guest satisfaction by offering prompt, professional, courteous, and dedicated services. Actively contribute to the department to complete tasks, meet goals, or manage projects. Overall, this position is responsible for and dedicated to providing recognition, satisfaction, and value to the residents and their guests, while continuously improving efficiency, accuracy, productivity, and service standards.
BENEFITS 401
(k) Program with 3.5% Employer Match Health Insurance with up to 90% Employer coverage Dental & Vision Insurance Company Paid Life insurance Voluntary Life Insurance Packages 9 Paid Holidays & up to 22 PTO Days Employee Meal Program Complimentary Parking Monthly Employee socials & Birthday Celebrations Annual Holiday Bonus
POSITION RESPONSIBILITIES
Warmly greet everyone who enters the building and acknowledge all those who are exiting (ensure the proper registration and departure of residents and guests). Announce to residents all visitors, deliveries, and service persons. Responsible for the inventory of all keys issued through the Concierge, the issuance of a variety of keys to authorized personnel, and maintenance of the key log to record their usage. Respond to all emergency situations including fire, power failure, natural disasters, medical, and the like by notifying proper authorities and departments in accordance with Emergency Response Procedures. Maintain the privacy of the residents and the confidentiality of all information pertaining to them, including phone numbers, work habits, schedules, etc. Receive and handle residents' complaints, inquiries, service requests, and any other resident-related problems. Ensure answering of telephones is conducted in a timely, friendly, and efficient manner using appropriate greetings. Coordinate all courier deliveries for the residents and maintain the appropriate log in conjunction with the respective Receiving Clerk. Attend all meetings related to the Concierge services. Support company and department goals of continuous improvement and learning by attending courses provided by the property. Professionally always represent the property during shifts and/or when on property grounds for job-related issues.
SPECIAL REQUIREMENTS/PHYSICAL DEMANDS
Excellent verbal and written communication skills. Proficient in Microsoft Office Suite or related software. Excellent problem-solving and critical-thinking skills. Must have a positive attitude with the ability to remain flexible and patient. Excellent organizational and multitasking skills. Excellent administrative skills. Ability to work flexible hours, including weekends, and holidays, as required. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up, carry, push, or pull up to 30 pounds. Turnberry Ocean Colony reserves the right to amend the job description at any time.
