Lead Concierge The Estates of Acqualina Sunny Isles Beach, FL Job Details Full-time $21.50 - $22.50 an hour 1 day ago Benefits Free parking Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Employee discount Pet insurance Qualifications Bilingual Resort experience Multilingual Team leadership Managing hospitality teams Organizational skills Property management systems (PMS) Productivity software Technical Proficiency Time management Full Job Description Job Overview We are seeking a dynamic and dedicated Lead Concierge to elevate the guest experience at our premier hospitality property. As the face of exceptional service, you will lead a team of concierge professionals, ensuring every guest receives personalized, attentive, and seamless assistance. Your energetic approach and organizational expertise will foster a welcoming environment, making every guest feel valued and cared for from arrival to departure. This role offers an exciting opportunity to showcase your hospitality skills, multilingual abilities, and leadership talents in a vibrant, fast-paced setting. Duties Oversee daily front desk operations, ensuring smooth check-in and check-out processes for all guests Lead, motivate, and train the concierge team to deliver outstanding guest services consistently Coordinate with various departments to fulfill guest requests promptly and efficiently Manage guest relations by addressing inquiries, resolving concerns, and providing tailored recommendations Utilize technical proficiency in hotel management software and Microsoft Office tools to maintain accurate records Handle high-volume phone communication with professionalism, demonstrating excellent phone etiquette and customer service problem-solving skills Organize and prioritize multiple tasks effectively through strong time management and organizational skills Support multilingual guests by providing bilingual or multilingual assistance as needed, enhancing overall guest satisfaction Experience Previous experience in hotel or resort concierge services or front desk roles is highly preferred Demonstrated leadership experience in a hospitality environment is essential Proficiency in Microsoft Office applications and hotel management systems is required Strong customer service background with excellent communication skills, including phone etiquette and client interaction Experience working with diverse guests in a multilingual setting is advantageous Knowledge of hospitality standards, guest relations, and resort operations will set candidates apart Ability to manage time efficiently while handling multiple responsibilities in a fast-paced environment Join us as a Lead Concierge and become an integral part of creating memorable experiences for our guests! Your enthusiasm, organizational prowess, and commitment to exceptional service will help set new standards of excellence in hospitality.

Pay:

$21.50 - $22.50 per hour

Benefits:

401(k) Dental insurance Employee discount Free parking Health insurance Paid time off Pet insurance Tuition reimbursement Vision insurance

Work Location:

In person