Member Concierge

• Front Desk & Membership Sales Hammer & Nails | Grooming Shop for Guys
• Windermere/Winter Garden
• 1.0 Windermere, FL Job Details Full-time $18 an hour 1 day ago Qualifications Teamwork Interpersonal skills Attention to detail Customer relationship management Cleaning Full Job Description Member Concierge
• Front Desk & Membership Sales Hammer & Nails Grooming for Guys
• Winter Garden/Windermere Do you love creating exceptional guest experiences—and know how to confidently turn a great conversation into a lasting membership?

Hammer & Nails Grooming for Guys is looking for a dynamic, results-driven Member Concierge to join our Winter Garden/Windermere team. This position is equal parts luxury hospitality, front-desk operations, and membership sales. You will be the first and last point of contact for our guests while also playing an essential role in growing and retaining our membership base. Our ideal candidate is welcoming, organized, sales-minded, and comfortable balancing multiple priorities in a fast-paced environment.

What You'll Do:

Membership Sales and Retention Educate prospective and existing guests about our memberships, services, upgrades, and products. Confidently recommend membership options based on each guest's grooming needs. Meet or exceed monthly membership sales and performance goals. Conduct engaging shop tours that uphold Hammer & Nails' luxury-brand standards. Follow up with prospective members by phone, text, and email. Manage the sales process from the initial inquiry through enrollment and ongoing retention. Identify opportunities to upgrade services, sell products, and enhance the guest experience. Build lasting relationships that encourage member loyalty, referrals, and repeat visits. Become an expert on our memberships, services, products, promotions, and policies. Front Desk and Guest Experience Provide a warm, polished welcome to every guest entering the shop. Answer incoming calls and respond to guest questions professionally and efficiently. Schedule, confirm, adjust, and rebook appointments while maximizing the artists' schedules. Check guests in and out accurately using our point-of-sale system. Process payments, membership transactions, service upgrades, and product purchases. Maintain accurate and up-to-date guest and membership information. Address guest questions or concerns promptly and involve management when appropriate. Communicate appointment details and special requests clearly to the service team. Maintain an organized, clean, and inviting front desk and guest-waiting area. Complete assigned opening, closing, and daily operational procedures. Support shop events, promotions, outreach efforts, and other responsibilities as needed. What We're Looking For At least two years of sales, customer service, hospitality, or front-desk experience; membership-based sales experience is strongly preferred. A proven ability to meet goals and confidently ask for the sale. Strong communication skills in person, over the phone, and through email or text. A genuine ability to connect with people, build trust, and develop long-term relationships. Excellent organization, attention to detail, and the ability to manage multiple priorities simultaneously. A self-motivated, dependable, and persistent approach to achieving results. A positive and professional presence that reflects our luxury brand. Comfort using scheduling software, point-of-sale systems, CRM tools, and digital platforms. A collaborative attitude and willingness to support both the front desk and service team. The ability to remain composed and solutions-focused in a busy environment. Availability to work at least 30 hours per week on a flexible schedule, including evenings, weekends, and select holidays. Weekend availability is required. Occasional overtime may be necessary. About Hammer & Nails Grooming for Guys Hammer & Nails is a premier luxury destination for men's grooming, offering haircuts, shaves, beard services, and hand and foot care in a relaxed environment designed with our guests' privacy and comfort in mind. Originally featured on Shark Tank , Hammer & Nails was founded in 2013 and continues to expand nationwide. Our members are at the heart of everything we do, and our Member Concierges are essential to creating the experience that keeps them coming back. If you are energized by sales, passionate about hospitality, and ready to contribute to a growing luxury grooming brand, we would love to meet you.

Job Type:

Full-time Pay:

$18.00 per hour

Work Location:

In person