A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
Operations Management / Assistant Manager About the Position Black Lotus Braid Lounge is seeking a professional, organized, friendly, and self-motivated Salon Concierge to support our front desk and overall client experience. This is not a position where you will sit behind a desk for the entire shift. Our Salon Concierge is the host of the salon and plays an active role in keeping the client experience organized, welcoming, clean, and professional. We are looking for someone who can multitask, take initiative, and remain productive without needing constant supervision. When the salon is busy, you should be comfortable managing multiple priorities. When the salon is slower, you should naturally look for what needs to be done next. Responsibilities Greet and check in clients promptly and professionally. Assist clients with online booking, QR codes, kiosk use, and appointment questions. Assist with checkout and approved salon payment systems. Answer general questions about salon services and policies. Offer clients beverages, light snacks, belongings carts, and other available amenities. Make rounds throughout the salon to ensure clients are comfortable. Ensure clients receive our required warm towelette at the conclusion of their service. Maintain an organized and professional front desk and waiting area. Sweep hair and maintain clean salon floors throughout the day. Wipe and sanitize chairs, carts, mirrors, counters, cabinets, kiosks, and high-touch areas as needed. Help maintain retail displays and process retail purchases. Assist with approved client photos and short videos using the salon iPad — personal devices are not permitted for client content. Assist with Vinted Go customers and delivery drivers according to salon procedures. Support current salon promotions and pass out flyers during designated downtime. Professionally engage prospective clients and help generate bookings when appropriate. Complete assigned side work and operational tasks. Escalate client complaints or situations requiring authorization to Operations Management or the Assistant Manager.
An Important Part of This Role:
Self-Management We are specifically seeking someone who does not need to be constantly told what to do. When immediate front-desk responsibilities are complete, you should be comfortable identifying productive tasks such as: Checking on clients Sweeping or straightening the salon Organizing the front desk Cleaning high-touch areas Restocking or organizing supplies Straightening retail displays Reviewing upcoming appointments Completing side work Passing out promotional materials Helping generate potential bookings Downtime is still work time. Excessive personal phone use, social-media scrolling, gaming, or watching unrelated media while clocked in is not permitted. What We're Looking For The ideal candidate is: Professional and polished Friendly and comfortable interacting with clients Highly organized and detail-oriented Dependable and punctual Able to multitask Able to work independently Self-motivated and proactive Comfortable learning booking and payment technology Comfortable performing light cleaning throughout the shift Able to communicate professionally with clients and coworkers Able to maintain composure when the salon becomes busy Comfortable standing and moving throughout the salon for much of the shift Previous experience in a salon, spa, hospitality, retail, front desk, restaurant host, or customer-service environment is preferred , but we are willing to consider candidates with strong professionalism, initiative, and customer-service skills. Work Environment This is an active, client-facing salon position. The Salon Concierge regularly stands, walks throughout the salon, assists clients, uses computers and tablets, sweeps, wipes surfaces, organizes work areas, and supports day-to-day salon operations. This position works collaboratively with our salon team but reports directly to Operations Management and/or the Assistant Manager . Compensation & Schedule $12.00 per hour Part-time W-2 employment Up to 30 hours per week Hours are scheduled based on salon needs and business volume Weekly hours are not guaranteed Before You Apply This position is best suited for someone who genuinely enjoys customer service, organization, hospitality, and staying productive . If you prefer a front-desk position where most of the day is spent sitting, waiting for clients, or using your phone during slower periods, this position will likely not be the right fit. If you enjoy staying active, helping people, maintaining an organized environment, and noticing what needs to be done without waiting to be asked, we would love to hear from you. Apply through Indeed with your current resume and availability.
