View More Jobs VIP Coordinator Westlake, LA, United States (On-site) Be the First to Apply

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary At Horseshoe Casino & Hotel, we are committed to creating unforgettable experiences for our guests. As a VIP Coordinator, you will play a vital role in delivering exceptional service to our most valued casino guests while supporting the Casino Marketing team. This position serves as a primary point of contact for VIP guests, Casino Hosts, and internal departments, coordinating hotel accommodations, transportation, special events, and other personalized services. The ideal candidate is highly organized, guest-focused, and capable of providing professional, courteous service in a fast-paced hospitality and gaming environment. If you thrive on building relationships, solving problems, and creating memorable guest experiences, we want to hear from you. How You Will Create the Extraordinary Deliver exceptional service to internal and external guests, ensuring every interaction is courteous, informative, thorough, and friendly. Assist Casino Hosts, Credit Executives, and Casino Operations teams in arranging special services and accommodations for VIP guests. Review same-day and next-day guest arrivals to ensure reservation accuracy and seamless guest experiences. Manage the property's VIP transportation and plane programs, ensuring all arrangements are handled efficiently and accurately. Support VIP guest management activities, including Salesforce and customer relationship management responsibilities. Respond to incoming calls regarding hotel reservations, transportation, special events, property amenities, and local area information. Maintain current knowledge of hotel room types, rates, casino promotions, transportation options, VIP programs, and available guest offers. Coordinate hotel accommodations, transportation, restaurant reservations, entertainment, and special event bookings for VIP guests. Resolve guest concerns and complaints professionally while maintaining a positive and service-focused approach. Exercise discretion and sound judgment when issuing complimentary services and amenities in accordance with guest play and company guidelines. Maximize hotel occupancy opportunities through effective reservation management and guest service. Maintain compliance with all regulatory, departmental, and company policies and procedures. Maintain reliable attendance and punctuality. Perform additional duties and special projects as assigned. What You Will Need High school diploma or equivalent. Previous hospitality, hotel, casino, guest services, or customer service experience. Prefer experience in a casino marketing, player development, hotel front desk, VIP services, concierge, or luxury hospitality role. Minimum three (3) years of VIP Services, PBX, reservations, concierge, or related guest service experience. Preferred experience with Salesforce or other customer relationship management (CRM) systems. Knowledge of casino operations, loyalty programs, and guest reinvestment practices. Experience handling high-volume internal and external phone communications. Ability to coordinate hotel, transportation, dining, and event reservations. Strong verbal and written communication skills with a professional and polished demeanor. Outstanding customer service skills and a passion for exceeding guest expectations. Basic proficiency with Microsoft Office and other business-related software applications. Ability to learn and navigate casino, hotel, and customer relationship management systems. Strong organizational skills with excellent attention to detail.

Physical & Mental Requirements:

Ability to multitask and prioritize effectively in a fast-paced environment. Ability to maintain confidentiality and exercise sound judgment when servicing VIP guests. Ability to move throughout all areas of the casino and hotel property. Ability to stand, walk, bend, stoop, kneel, reach, and lift as needed throughout the workday. Ability to operate computers, telephones, and standard office equipment. Ability to respond calmly and make sound decisions in a fast-paced, guest-focused environment. Ability to read, write, speak, and understand English. About Us At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its

PEOPLE PLANET PLAY

framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 89848 Job Category Casino Job Schedule Full time Locations Horseshoe Lake Charles (On-site)