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Front Desk Professional
Career Insights for Concierge
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Scorecard
Based on Maryland data
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What they do
A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
$38,545 / year median in Maryland
+10% projected growth
Job Description
WHAT WE ARE LOOKING FOR
Our Front Desk Professionals are the face of our communities. They are the first person all guests, residents, team members, and vendors see when they enter our buildings. As such, Front Desk Professionals play an important role in maintaining our brand, which includes providing excellent customer service at all times.
WHAT WE EXPECT FROM YOU
Provide excellent customer service at all times
Be a resource for, and provide services to, residents and guests
Answer all incoming calls, collect all pertinent information and route appropriately
Accurately input all service requests
Maintain community logs (key control, snow, resident, team member, and incident)
Keep front desk and lobby clean and free of trash/debris at all times
Sign for and distribute mail and/or packages
Contribute to community/company engagement efforts
Perform other duties as assigned by manager or supervisor
JOB KNOWLEDGE & SKILLS
Strong written and verbal communication skills
Basic knowledge of office terminology, procedures, and equipment
Ability to keep neat and accurate records
Ability to understand and follow directions
Proficiency with Microsoft Office High school diploma or GED