Friday Night - Saturday Night 12:45 am to 9:15 am Greets all guests with a smile and pleasant acknowledgment Promote and maintain confidentiality at all times Package Management - Incoming Out going Mail Provide exceptional customer service; maintain courtesy and be professional at all times. Assists guest awareness of any changes to the buildings specific service or department locations. Explain site operations and available amenities in a kind and explanatory Way. Provides assistance to residents and guests other services as needed. Contacts Security, Environmental Services, or Facilities Management, for assistance when necessary. Monitors the overall appearance of each entrance and the lawful entrance of residents, and visitors. Always works with safety and cleanliness as a priority issue. Assist residents and visitors with all special requests, let them know we care and want to serve each of them. Provide building way-finding escorts to guests, and visitors as needed. Maintain and manage staff members uniform standards and employee grooming policy at all times. Follow all procedures regarding safety, special incidents and emergencies that may occur while working. Maintains open communications with property management and all departments of daily scheduled events. Come to work with a good attitude, ready to handle any problems or difficult situations with a positive attitude. Manage all communication with guests and escalate complex issues to property Management, to enhance guest satisfaction levels.